Idyll

JOB TITLE: Cafe worker

REPORTS TO: Cafe Management

RATE OF PAY: Competitive, based on experience

Barista/Cafe Frontline

As the primary point of contact between Idyll Coffee Roasters and our customers, baristas work to create and maintain a vibrant, customer-focused environment by providing excellent service, appropriately communicating Idyll's mission and values, preparing the highest quality beverages, and maintaining the order and cleanliness of the cafe.

Responsibilities

• Delivers excellent customer service through communication, positive attitude, and connecting with customers. Is knowledgeable about our coffee offerings and company promotions.
• Stays informed about coffee and food offerings and provides quality drip, pourover, and espresso beverages.
• Has a true passion for coffee and seeks to further one’s career through opportunities in competition, initiative, and advancement.
• Maintains workplace cleanliness throughout shifts. Must follow all health and safety standards.
• Contributes to a positive cafe atmosphere by maintaining calm during periods of high volume and communicating any potential problems to the manager on duty. Acts in accordance with Idyll Coffee Roasters values and culture and strives to promote these values within the crew and to our customers.
• Maintains proper attendance and punctuality.
• Follows Idyll Coffee Roasters operating and cash handling procedures.

Kitchen Staff

Idyll Coffee Roasters staff working in the kitchen will report directly to the Cafe Manager or Kitchen Supervisor, and are responsible for the preparation, creation, and delivery of all sandwiches, salads, and other foods within the cafe.

Responsibilities

• Food preparation duties include prepping and slicing ingredients, preparing and cooking bakery items, and preparing sandwiches to order for customer consumption.
• Counter responsibilities include delivering excellent customer service through good communication, positive attitude, and connecting with customers. Must be knowledgeable about all food-related offerings and company promotions.
• Prepares quality finished products at a variety of work stations. Must comply with all health and safety standards and regulations.
• Contributes to a positive cafe atmosphere by maintaining calm during periods of high volume and communicating any potential problems to the manager on duty. Acts in accordance with Idyll Coffee Roasters values and culture and strives to promote these values within the crew and to customers.
• Maintains proper attendance and punctuality.
• Maintains cleanliness of the BOH work stations and all production equipment.

Required Skills and Qualifications:

• Experience in the coffee industry preferred, but not required
• Excellent customer service skills and ability to build rapport with customers and peers
• Strong communication and interpersonal skills
• Detail-oriented with the ability to multitask effectively
• Flexibility to work varying shifts including weekends and holidays
• Ability to lead and maintain positivity in a high volume cafe

About Us:

Idyll Coffee Roasters is a new women-owned, small-batch, specialty coffee roaster opening in Wauwatosa, Wisconsin. We aim to expand the culture of coffee connoisseurs by sourcing and roasting high-quality, ethically-produced beans and crafting exceptional coffee experiences.

Job Types: Full-time, Part-time

Work Location: In person