ICS will provide maintenance and support for existing hardware and software listed in the Addendum. ICS will provide support and troubleshooting for remote access solutions including VPN, remote desktop and webmail.
Using ICS’s Remote, Monitoring and Management (RMM) software, unlimited support by RMM systems will be provided, including the installation of critical
updates for Windows Operating Systems, Apple Operating Systems, and Microsoft Office 365. Automated support includes remediation for installed malware, failed services, drive clean-up (temporary and unnecessary files), drive optimization, virus, malware, and spyware scans, defrags as well as hardware and software auditing.