ICAO

Provides strategic direction, leadership, and advocacy to expand and strengthen the Bureau's programmes and products/services, achieving results such as: 

• Lead the preparation, implementation and monitoring of the Section's annual operational plan, ensuring alignment with the CDI Operating Plan and organizational priorities.
• Propose new or revised operational policies and approaches to CDI senior management in response to evolving business needs and market trends.
• Lead the design, development, enhancement and implementation of products and services assigned to the Section.
• Identify and promote opportunities to expand the CDIP and ICAO portfolio of products/services, including new service lines and implementation modalities.
• Provide authoritative advice to Bureau management on operational strategy, programme evolution and growth opportunities.
• Represent the Bureau, under the authority of senior management, in international forums, Headquarters meetings and Regional Office engagements to advance operational objectives.
• Provide advice in the negotiation of agreements and project documents with Member States, organizations, and partners, as required.
• Promote ICAO's portfolio of products/services and strengthen stakeholder confidence in programme delivery.
   

Ensures effective management, supervision and performance of Field Operations Services and related operational units, achieving results such as:

• Supervise Heads of Operational Units and ensure appropriate distribution of workload and prioritization of activities.
• Ensure implementation of geographical diversification strategies to increase the global footprint of the CDIP.
• Foster enhanced collaboration and coordination with Regional Offices to identify new opportunities across all ICAO Regions.
• Monitor business development pipeline, ensuring effective transition of new opportunities under the gated process.
• Oversee operational decision-making, including resolution of escalated issues.
• Monitor operational performance and ensure achievement of established objectives, targets and service standards.
   

Provides oversight of the development and lifecycle management of data products, technical support products, training initiatives, and social dimension programmes, achieving results such as:

• Drive the strategic alignment of product design and associated investment with operational and stakeholder needs.
• Coordinate the design and development of data products, ensuring optimal user experience and reliability, as well as meeting the highest standards of data privacy and security.
• Oversee the development of technical requirements and specifications for the procurement of goods and services, as well as for the provision of quality assurance during implementation of ICAO solutions.
• Guide new course development and implementation of the ICAO Training Policy within the training portfolio of products/services.
• Ensure effective development and implementation of social dimension programmes, including Next Generation of Aviation Professionals, Global Ambassadors Programme, Gender Equality Programme and Global Aviation Education Plan.
• Facilitate coordination between product development, field implementation requirements and service delivery capabilities.
   

Ensures effective integration of implementation planning and support and partnership activities, achieving results such as: 

• Oversee planning and coordination of implementation support activities, ensuring alignment with regional priorities and State capacities in support of No Country Left Behind and ICAO Strategic Goals.
• Ensure implementation support is delivered in accordance with timelines, budgets and quality standards by fostering the usage of harmonized project management methodologies and tools. 
• Lead the establishment of strategic partnerships with Member States, international and regional organizations, financial institutions and other stakeholders to expand implementation support globally and advance the achievement of ICAO Strategic Goals and ICAO Business Plan priorities.
• Liaise with Member States to provide guidance and support in identifying potential funding sources for implementation support, in coordination with the resource mobilization function.
• Strengthen collaboration between operational areas responsible for implementation support, planning and partnership development.
   

Ensures efficient and transparent delivery of expert sourcing and post-contract procurement implementation services, achieving results such as:

• Ensure recruitment and contract administration of aviation experts supporting capacity development and implementation support engagements is conducted in a timely and effective manner by fostering the consistent use of tools and processes in alignment with Field Personnel policies, rules and regulations.
• Plan and guide the review and enhancement of Field Personnel policies and procedures.
• Oversee the periodic update of the ICAO roster of experts ensuring currency, quality and breadth of expertise.
• Foster collaboration with internal and external partners to secure technical expertise needed for successful delivery of ICAO solutions.
• Oversee implementation of contracts for procurement of various goods/services signed on behalf of Member States and other stakeholders facilitating achievement of economies of scale.
• Facilitate effective monitoring of contractor performance and acceptance of deliverables through the consistent use of project management methodologies and tools.
•   Monitor service delivery performance and promote efficiency improvements. 

Ensures adherence to governance, risk management and quality assurance frameworks and standards, achieving results such as:

• Ensure activities under the Section's purview are conducted in full adherence to ICAO regulations, rules, and policies.
• Establish and monitor key performance indicators (KPIs) across all operational pillars and ensure performance accountability.
• Coordinate timely and accurate preparation of reports, statistical analyses and briefing material for CDI management and Governing Bodies, as required.
• Oversee implementation of corrective actions related to internal and external audits e.g., Office of Internal Oversight (OIO), Evaluation and Audit Advisory Committee (EAAC), UN Joint Inspection Unit (JIU).
• Ensure operational activities are aligned with CDI Quality Management System processes and procedures. 
• Lead the systematic identification and management of operational risks ensuring alignment with the CDI risk register and organizational risk management frameworks.

• Directly supervise Product Design and Development, Field Operations, Implementation Services, and Service Delivery.
• Establish clear objectives and ensure completion of performance management (PACE) processes.
• Promote a culture of accountability, client orientation, innovation and continuous improvement.
• Ensure systematic application of lessons learned and best practices within the Section.
• Ensure timely preparation and approval of operational input for Working Papers, reports, briefing notes, presentations and documentation for Governing Bodies and senior management
• Recommend staffing levels and organizational adjustments to support operational growth and efficiency.