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Guest Services Agent - I Hotel & Conference Center (Champaign, IL)

Full-Time & Part-Time | On-Site | AAA Four-Diamond Property

Join the award-winning I Hotel & Illinois Conference Center, Champaign-Urbana's premier AAA Four-Diamond

hotel featuring 125+ luxury rooms and 70,000 sq. ft. of high-end event and conference space. If you are

passionate about hospitality, love creating memorable guest experiences, and thrive in a fast-paced

environment, we want you on our team!

Why You'll Love Working with Us

Work in a beautiful, contemporary, wellness-focused environment

Be part of a supportive team that values professionalism and positivity

Grow your hospitality career with hands-on experience in a Four-Diamond property

Enjoy meaningful guest interaction every day

What You'll Do

As a Guest Services Agent, you will be the welcoming face of our hotel and a central point of connection

for guests, visitors, and community partners. Responsibilities include:

Providing friendly, sincere hospitality to every guest

Checking guests in/out with accuracy and efficiency

Responding to guest, community, and university-related inquiries

Assisting with crisis or urgent guest needs professionally and calmly

Conducting property tours

Coordinating guest services such as shuttle rides, package delivery, and special requests

Supporting a superior level of cleanliness and presentation across the facility

What We're Looking For

Exceptional customer service skills and a sincere desire to help others

Strong organizational and time-management abilities

Positive energy and a team-first mindset

Ability to excel in a fast-paced, high-volume environment

Excellent verbal communication skills

Strong work ethic, attention to detail, and reliability

Flexibility to work weekdays and weekends

Competence with basic computer programs

Valid driver's license and good driving record (required)

Knowledge of Champaign-Urbana is a plus

Physical ability to perform occasional light labor

Previous hotel experience is welcome but not required

About the I Hotel & Illinois Conference Center

Located just south of the State Farm Center at 1900 S. First Street, Champaign, IL, the I Hotel &

Conference Center blends art, nature, and wellness to create an exceptional guest experience. Join a

team committed to excellence in every detail.

How to Apply

If you're enthusiastic, guest-focused, and ready to grow in a luxury hospitality environment, we'd love to

meet you. Apply today to become a Guest Services Agent!

Please do not call or visit the property to inquire about application status

A contemporarily designed property operated to AAA Four-Diamond standard featuring over 125 luxurious hotel rooms and over 70,000 square-feet of conference center space. Immerse yourself in a serene environment where art, nature, and wellness blend seamlessly to create an unforgettable experience.

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