Huntress Talent

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem‑solving experience.

He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.

Responsibilities:

• Act as product expert – Review and respond to all software and hardware issues as reported.
• Evaluate the product by testing its capabilities in an on-going manner.
• Determine and report on system capabilities and restrictions.
• Evaluate the customer objective and suggest alternatives and recommendations.
• Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client.
• Work with programmers to explain any errors found and provide recommendations for a solution.

Improve any current programs by understanding the goal and outcome.

Requirements:

• Bachelor's degree in Computer Science (or the equivalent) is required
• Experience with Python scripting
• Strong SQL experience
• Ideal candidate will have trading systems support experience
• Four years of related technical support experience
• Technically savvy with strong project management skills
• Experience troubleshooting issues and achieving solutions
• The ability to explain to a non-technical person in a way they will understand

SRE Support Engineer • new york city, NY, US