Humbly Technologies

At Humbly Tech, we believe great technology should be paired with even greater service. We're a customer-first company committed to delivering thoughtful, reliable support to every person we work with. Our remote team is built on kindness, humility, and a genuine desire to help—values that guide everything we do.

The Role

We're looking for a friendly and dependable Part-Time Remote Customer Service Representative to join our team. In this role, you'll be the voice of Humbly Tech—helping customers resolve issues, answering questions, and ensuring every interaction leaves a positive impression. This is a flexible, remote position perfect for someone who enjoys helping people and communicating clearly.

What You'll Do

• Respond to customer inquiries via email, chat, and phone in a timely, professional manner
• Troubleshoot and resolve customer issues with patience and empathy
• Guide customers through product features and answer questions
• Document interactions and escalate complex issues when needed
• Collaborate with team members to improve the overall customer experience
• Maintain a positive, solution-focused attitude in every interaction
• Follow up to ensure customer concerns are fully resolved

What We're Looking For

Required:

• Excellent written and verbal communication skills
• A friendly, patient, and empathetic approach to helping others
• Strong problem-solving skills and attention to detail
• Ability to work independently and manage time effectively
• Comfortable using computers, chat tools, and email
• Reliable internet connection and a quiet remote workspace

Nice to Have:

• Previous experience in customer service or support
• Familiarity with help desk software (Zendesk, Freshdesk, Intercom, etc.)
• Experience working remotely
• Multilingual abilities

What We Offer

• Fully remote work with flexible scheduling (approx. 20 hours/week)
• Competitive hourly pay
• A supportive, people-first team culture
• Paid training to set you up for success
• Opportunity for growth and potential to transition to full-time