Hot Tin Pontchartrain Hotel

At Hot Tin, cocktail servers don’t just deliver drinks — they create elevated rooftop experiences.

You are the face of the guest experience, welcoming each guest as if they are entering your home. You bring energy, awareness, and polish to every interaction while thriving in a fast-paced, high-volume rooftop environment.

You anticipate needs, adapt to every guest, and go beyond expectations — creating moments guests didn’t even know they wanted.

• Provide warm, attentive, and engaging service to every guest
• Treat each guest interaction as an opportunity to create a memorable experience
• Maintain comprehensive, up-to-date knowledge of all cocktail, wine, beer, and food menus
• Confidently guide guests through beverage selections and make thoughtful recommendations
• Thrive in high-volume service while maintaining composure, accuracy, and hospitality
• Accurately input orders and manage tabs using POS systems
• Demonstrate awareness of common allergens and ingredient details; communicate clearly with bartenders and management regarding guest needs
• Maintain open, real-time communication with bartenders, barbacks, and leadership
• Keep service stations, trays, and bar areas clean, stocked, and organized
• Anticipate guest and team needs — stepping in wherever support is required
• Handle payments and cash transactions responsibly
• Uphold responsible alcohol service standards and monitor guest intoxication levels
• Safely lift and carry up to 50 lbs. (trays, glass racks, supplies, etc.)
• Maintain a polished, professional appearance in line with brand standards

Required:

• Must be at least 18 years of age
• Must have (or be actively obtaining) a valid alcohol serving permit (state-specific)
• Strong communication and guest service skills
• Ability to stand/walk for extended periods (up to 8 hours)
• Ability to lift up to 50 lbs.
• Ability to work nights, weekends, and peak rooftop hours
• Team-oriented mindset with a positive, adaptable attitude

Preferred:

• High school diploma or GED
• Previous cocktail serving or high-volume restaurant/bar experience
• Knowledge of cocktails, spirits, and wine
• Experience working in fast-paced or nightlife-driven environments

• Guests feel welcomed, cared for, and energized by their experience
• Orders are accurate, timely, and delivered with confidence
• The rooftop maintains a clean, polished, and high-energy atmosphere
• Teamwork is seamless — you support and are supported
• You remain composed and detail-focused, even during peak volume

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Mobility and dexterity to move large, heavy objects up to 100 lbs. Manual dexterity to include using kitchen utensils and handling food items. Must be able to tolerate industry standard chemicals used for cleaning and sanitizing, and be able to withstand a hot and/or close environment. Must be able to work at a fast pace, and to respond to visual and oral cues.