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Apex Service Partners

Senior Accountant

Manchester, MO · Hybrid

$71K - $90K/yr

Overview Apex Service Partners is a national leader in the residential home services industry, partnering with bestinclass HVAC, plumbing, and electrical brands across the U.S. We are a peoplefirst ...

Apex Service Partners

Senior Accountant

Manchester, MO · On-site

$80K/yr

Overview Apex Service Partners is a national leader in the residential home services industry, partnering with best-in-class HVAC, plumbing, and electrical brands across the U.S. We are a people ...

Apex Service Partners

Claims Manager

Denver, CO · Hybrid

Commerce City, CO (Hybrid - 4 days in office) About Apex Service Partners Founded in 2019, Apex Service Partners is the nationwide leader in residential home services-HVAC, plumbing, and electrical.

Apex Service Partners

Claims Manager

Denver, CO · Hybrid

$70K - $80K/yr

Commerce City, CO (Hybrid - 4 days in office) About Apex Service Partners Founded in 2019, Apex Service Partners is the nationwide leader in residential home services--HVAC, plumbing, and electrical.

Apex Service Partners

Claims Manager

Denver, CO · On-site

$70K/yr

Commerce City, CO (Hybrid - 4 days in office) About Apex Service Partners Founded in 2019, Apex Service Partners is the nationwide leader in residential home services-HVAC, plumbing, and electrical.

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Infographic showing various job openings at Home Service Partners in the United States as of June 2026, with employment types broken down into 100% Part Time. Highlights an 100% Physical job distribution.
ServiceTitan & Operations Support

ServiceTitan & Operations Support

Apex Service Partners

Oak Brook, IL

$70K - $80K/yr

Full-time

Posted 18 days ago

Job description

Apex Service Partners is a leading residential home services company dedicated to building a network of bestinclass local brands across the U.S. We partner with communityrooted plumbing, HVAC, and electrical businesses to deliver exceptional service while fostering a culture of growth, collaboration, and operational excellence.

Our Midwest Region is seeking a ServiceTitan & Operations Support Specialist to support our Illinois and Wisconsin market. This role serves as a key support partner to local operators, blending ServiceTitan system support with day-to-day operational and administrative support for our field and office teams.

This is a hands-on, highly collaborative role ideal for someone who enjoys solving problems, supporting teams, and keeping operations running smoothly across multiple businesses.

What You’ll Do:ServiceTitan Support & Systems
  • Serve as the primary ServiceTitan support resource for Illinois & Wisconsin operating companies
  • Manage and resolve daily tickets and user requests, including troubleshooting and howto guidance
  • Support user onboarding, account setup, permissions, and basic training
  • Assist with system configuration updates and workflow improvements
  • Partner with the regional ServiceTitan team to escalate issues and implement enhancements
  • Help ensure data accuracy, consistency, and proper system usage
Operations, Dispatch & Admin Support
  • Support dispatch and scheduling teams with system questions, workflow issues, and optimization
  • Assist with job setup accuracy, call booking workflows, and technician scheduling alignment
  • Partner with office teams on day-to-day operational challenges and process improvements
  • Provide administrative support such as reporting pulls, data updates, and system audits
  • Help maintain standard operating procedures (SOPs) and ensure consistency across locations
  • Support basic reporting needs for operators (KPIs, job tracking, performance data)
  • Act as a bridge between field teams, office staff, and leadership to improve communication and execution
Market Partnership & Continuous Improvement
  • Build strong relationships with GMs, dispatchers, CSRs, and office managers
  • Identify opportunities to streamline workflows and improve efficiency
  • Support adoption of best practices across ServiceTitan and operations
  • Stay current on ServiceTitan functionality and industry best practices
What You’ll Bring:
  • 2+ years of ServiceTitan experience, ideally in a CSR, dispatch, admin, or support role
  • Exposure to home services operations (HVAC, plumbing, electrical) strongly preferred
  • Strong understanding of dispatching, scheduling, and office workflows
  • Ability to manage multiple priorities in a fast-paced environment
  • Excellent problem-solving skills with a hands-on, “jump in and help” mindset
  • Strong communication skills with a customer-service approach to internal teams
  • Highly organized with strong attention to detail
  • Comfortable working across systems, teams, and operational challenges
  • ServiceTitan Certification is a plus, but not required

Apex Service Partners is an Equal Opportunity Employer

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