Holiday Inn Houma

Holiday Inn Houma located at 1800 Martin Luther King Jr. Blvd. Houma, LA is hiring for a FT Front Desk Agent.

About the Role:

We are seeking a highly motivated and professional Front Desk Agent to join our team at Radhe Kishan Inc. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests and ensuring their stay is comfortable and enjoyable. You will be the first point of contact for our guests and will play a crucial role in creating a positive first impression of our establishment.

Minimum Qualifications:

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays
• Proficient in Microsoft Office and basic computer skills
• Ability to stand for extended periods of time

Preferred Qualifications:

• Previous experience in a hotel or hospitality industry
• Fluency in multiple languages
• Experience with hotel management software

Responsibilities:

• Greet guests and provide them with a warm welcome upon arrival
• Check guests in and out of the hotel, ensuring accuracy of all information
• Answer phone calls and respond to guest inquiries in a timely and professional manner
• Handle guest complaints and resolve issues effectively and efficiently
• Maintain a clean and organized front desk area

Skills:

As a Front Desk Agent, you will utilize your exceptional communication and interpersonal skills to provide outstanding customer service to our guests. You will also use your organizational and problem-solving skills to handle guest inquiries and complaints effectively. Proficiency in Microsoft Office and basic computer skills will be necessary for managing guest information and reservations. Additionally, previous experience in the hotel or hospitality industry and fluency in multiple languages will be beneficial in providing a personalized and welcoming experience to our diverse clientele.