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Holiday Inn Fargo

50 jobs near Columbus, OH

Holiday Inn Fargo

Guest Service Representative

Fargo, ND · On-site

$13.25 - $16.25/hr

Guest Service Representative As Guest Service Representative, you are the first and last impression for our guests. You are responsible for check-in, check-out, front desk operations, market sales ...

Holiday Inn Fargo (Brandt)

Pool Attendant

Fargo, ND

$12.75 - $16.75/hr

As Pool Attendant, you play an important role in ensuring that our guests safely enjoy our Shipwreck Bay Playland. You are attentive to our guests' needs as you serve food and beverages to pool ...

Holiday Inn Fargo (Brandt)

Pool Attendant

Fargo, ND · On-site

$12.75 - $16.75/hr

As Pool Attendant, you play an important role in ensuring that our guests safely enjoy our Shipwreck Bay Playland. You are attentive to our guests' needs as we assist our guests with having a safe ...

Holiday Inn Fargo (Brandt)

Room Attendant

Fargo, ND

$13.75 - $17.25/hr

As Room Attendant, you will be a vital part of the overall guest experience. You will be responsible for cleaning and preparing rooms for our overnight guests. A well-prepared room is one that is ...

Holiday Inn Fargo (Brandt)

Line Cook

Fargo, ND

$15.50 - $19.25/hr

Our Line Cooks prepare the signature, quality food our brand is known for. The ideal line cook cares about the details, remains calm in the face of multiple complicated tickets, and has a willingness ...

Holiday Inn Fargo (Brandt)

Room Attendant

Fargo, ND · On-site

$13.75 - $17.25/hr

As Room Attendant, you will be a vital part of the overall guest experience. You will be responsible for cleaning and preparing rooms for our overnight guests. A well-prepared room is one that is ...

Holiday Inn Fargo (Brandt)

Banquet Cook

Fargo, ND · On-site

$17.75 - $22/hr

As a Banquet Cook, you will assist the Executive Chef in managing the operation of the kitchen, including food preparation and quality, physical maintenance, staffing, and inventory functions to ...

Holiday Inn Fargo (Brandt)

Room Attendant

Fargo, ND · On-site

$13.75 - $17.25/hr

As Room Attendant, you will be a vital part of the overall guest experience. You will be responsible for cleaning and preparing rooms for our overnight guests. A well-prepared room is one that is ...

Holiday Inn Fargo (Brandt)

Pool Attendant

Fargo, ND · On-site

$12.75 - $16.75/hr

As Pool Attendant, you play an important role in ensuring that our guests safely enjoy our Shipwreck Bay Playland. You are attentive to our guests' needs as we assist our guests with having a safe ...

Holiday Inn Fargo (Brandt)

Breakfast Line Cook

Fargo, ND

$15.50 - $19.25/hr

Our Line Cooks prepare the signature, quality food our brand is known for. The ideal line cook cares about the details, remains calm in the face of multiple complicated tickets, and has a willingness ...

Holiday Inn Fargo (Brandt)

A.M. Server

Fargo, ND · On-site

Servers bridge the kitchen and our guests, ensuring that the food is out and the guests at each table are happy. Our servers are always organized, calm, and friendly, going above and beyond to make ...

Holiday Inn Fargo (Brandt)

Line Cook

Fargo, ND · On-site

$15.50 - $19.25/hr

Our Line Cooks prepare the signature, quality food our brand is known for. The ideal line cook cares about the details, remains calm in the face of multiple complicated tickets, and has a willingness ...

Holiday Inn Fargo (Brandt)

Breakfast Line Cook

Fargo, ND

$15.50 - $19.50/hr

Our Line Cooks prepare the signature, quality food our brand is known for. The ideal line cook cares about the details, remains calm in the face of multiple complicated tickets, and has a willingness ...

Holiday Inn Fargo (Brandt)

Pool Attendant

Fargo, ND

$12.75 - $16.75/hr

As Pool Attendant, you play an important role in ensuring that our guests safely enjoy our Shipwreck Bay Playland. You are attentive to our guests' needs as you serve food and beverages to pool ...

Holiday Inn Fargo (Brandt)

Pool Attendant

Fargo, ND · On-site

$12.75 - $16.75/hr

As Pool Attendant, you play an important role in ensuring that our guests safely enjoy our Shipwreck Bay Playland. You are attentive to our guests' needs as we assist our guests with having a safe ...

Holiday Inn Fargo (Brandt)

Pool Attendant

Fargo, ND · On-site

$12.75 - $16.75/hr

As Pool Attendant, you play an important role in ensuring that our guests safely enjoy our Shipwreck Bay Playland. You are attentive to our guests' needs as you serve food and beverages to pool ...

Holiday Inn Fargo (Brandt)

Laundry Attendant

Fargo, ND

$13.25 - $16.25/hr

As Laundry Attendant , you will be responsible for using laundering machines to provide clean articles such as linens, towels, and rags for our guests. You will also sort, fold and stock the clean ...

Holiday Inn Fargo (Brandt)

Banquet Cook

Fargo, ND

$17.75 - $22/hr

As a Banquet Cook, you will assist the Executive Chef in managing the operation of the kitchen, including food preparation and quality, physical maintenance, staffing, and inventory functions to ...

Holiday Inn Fargo (Brandt)

A.M. Server

Fargo, ND

Servers bridge the kitchen and our guests, ensuring that the food is out and the guests at each table are happy. Our servers are always organized, calm, and friendly, going above and beyond to make ...

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Guest Service Representative

Holiday Inn Fargo

Fargo, ND • On-site

$13.25 - $16.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Guest Service Representative

As Guest Service Representative, you are the first and last impression for our guests. You are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and surrounding areas. If you are friendly, personable, and have a talent for connecting with individuals from all walks of life, this may be just the job for you.

Responsibilities
  • Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
  • Book guest hotel reservations.
  • Register guests to the hotel, verifying reservation, personal information and securing payment information.
  • Answer and route calls as appropriate; take guest messages with accuracy.
  • Promote the brand loyalty program and provide recognition and benefits to all present members.
  • Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.
  • Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
  • Responsible for cash drawer contents and transactions during shift.
  • Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
  • Process all market and retail transactions for the guests.
  • Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
  • Maintain appropriate market inventory levels, restocking when necessary.
  • Handle confidential information, including guest records, with a high degree of integrity.
Qualifications
  • High School Graduate or GED required.
  • Knowledge of front desk operations and procedures, guest services and hotel services.
  • Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
  • Able to work independently and desire to participate as part of a team.
  • Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
  • Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
  • Demonstrate genuine care for customers and employees.
  • Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
  • Able to work in a fast-paced environment.
  • Knowledge of IHG Standards preferred but not required.
  • Knowledge of OPERA PMS is preferred but not required.
Benefits
  • PTO with immediate accrual
  • Access 50% of your wages prior to payday
  • Discount program for car rentals, travel, entertainment, etc.
  • Hotel Discounts Worldwide
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Basic Life/AD&D and Supplemental Life Insurance
  • Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
  • Employer Sponsored Long-Term Disability Coverage
  • 401(k) with immediate match
  • Double Time for Holidays Worked
  • Health Savings Account
  • Employee Assistance Program (EAP)
  • Dependent Care FSA

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