Holiday Inn Express Blowing Rock

Maintenance Engineer

Department –Engineering

Reports to – Facilities Manager or General Manager

What’s the job?

As a Maintenance Engineer, you’ll ensure all aspects of the hotel’s engineering are kept to the very best standards and in line with all relevant health and safety regulations and procedures. You’ll keep everything looking sharp and running like clockwork. From simple repairs to forward-thinking for the next day.

Your day-to-day

Maintenance Operations

• Carry out a preventive maintenance program to ensure the hotel is maintained and in service for guests (i.e., lighting, refrigeration, heating, air-conditioning, water treatment systems, pools, etc.)
• Perform preventative maintenance, repairs or make recommendations for repairs, of all mechanical/electrical, HVAC, refrigeration, and plumbing systems, all building components and furniture, fixtures, and equipment.
• Maintain a clean and organized environment in the maintenance room.

Quality / Safety

• Ensure the proper appearance of the Hotel from the entrance to the roof. Cleaning and maintenance of the parking lot and walkways, property landscaping, service and trash areas, and the exterior of all buildings.
• Ensure the hotel meets / exceeds Opal and Brand quality standards for property condition.
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with policies and procedures and regulatory requirements.
• Prioritize and complete work orders from guests and hotel team members.
• Perform maintenance functions in a safe manner and without jeopardizing personal, associate or guest health, safety or security.
• Emergency: In case of an emergency, strictly follow the Opal safety and security training and protocol.

Guest Experience

• Understand and respond to customers’ needs and ensure a high level of guest satisfaction.
• Guest Service: Work closely with Front office staff and housekeeping department to ensure that the hotel meets / exceeds Opal’s and brand standards for guest satisfaction.
• Guest Requests: Satisfy all guest requests / work orders in accordance with Opal training and standards.
• Communication: Politely greet and acknowledge all guests and hotel associates as encountered.
• Carry out a preventive maintenance program to ensure the hotel is maintained and in service for guests (i.e., lighting, refrigeration, heating, air-conditioning, water treatment systems, pools, etc.).

Cost Control

• Effectively control and manage engineering operational expenses including labor, overtime, supplies, etc. and seek and suggest cost saving strategies.
• Assist with any hotel renovations and other projects and ensure timely completion of projects within budget.
• Responsibly maintain and organize maintenance supply inventory and be a good steward of all hotel assets.

Requirements

• High school diploma or related vocational training
• At least 1 year maintenance experience (preferably at a hotel)
• Must be able to lift heavy objects
• Must speak fluent English (other languages such as Spanish preferred)
• In depth knowledge of HVAC / PTAC units, plumbing, electrical, and general carpentry (tile, carpet, sheet rock, etc.)
• CPO certification – if the hotel has a pool, a Certified Pool Operator license would be ideal

Specific Responsibilities

• Send a daily end of the day activity and accomplishment email to the Facilities Manager, General Manager and a copy to the Opal Director of Operations.
• Understand and be able to use the property management system and facilities management software (i.e., Logistics) to communicate each day’s activities.
• Have a good understanding of all of hotel operating procedures.
• Perform, administer, and document preventative maintenance programs.
• Complete work orders on a timely basis.
• Respond to and attend to guest repair requests. Communicate with guests to resolve maintenance issues.
• Test, troubleshoot, and perform basic repair on all types of equipment, including plumbing, electrical, components, and other guest room items.
• Perform pool / spa repairs and daily maintenance.
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Inform the Facilities Manager of any unique situations, or unusual developments in maintenance operations.
• Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.

Optimum Attributes

• Excellent time management skills
• Good communication skills
• Willing to take responsibility and accountability
• Team player
• Willing to work on weekends and holidays if required
• Well-groomed and professional appearance

Performance Standards

Performance shall be measured by the following:

• Guest Service Index (GSS)
• Brand Quality Audit (QA)

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Equal Opportunity Employer