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Scheduler / Driver, Care-A-Van Service, PRN, Days

Job Summary: The dual Scheduler & Driver role supports the Transportation Department by performing both clerical and transport duties. This position is responsible for coordinating Care-A-Van appointments, supporting EMS leadership with administrative tasks, and safely transporting patients to and from medical facilities. The role requires flexibility, strong organizational skills, professionalism, and a commitment to excellent patient service.Scheduler Duties:

• Schedule and confirm Care-A-Van appointments and patient transportation requests.
• Pre-register patients and verify transport eligibility.
• Answer phones, take messages, and route inquiries as appropriate.
• Greet and assist patients, staff, and visitors courteously.
• Prepare and type reports, correspondence, meeting minutes, and educational materials.
• Maintain data charts, reports, and scheduling documentation.
• Coordinate departmental meetings and assist with event logistics.
• Support EMS leadership with day-to-day administrative functions.

Driver Duties:

• Safely transport patients between HMH and affiliated medical facilities.
• Assist patients during loading/unloading and ensure a safe ride.
• Conduct daily vehicle inspections and maintain vehicle cleanliness.
• Maintain accurate logs, manifests, and fuel levels.
• Respond to transport phone calls and adjust schedules as needed.
• Comply with all safety, confidentiality, and infection control protocols.

Minimum Qualifications

Education:

• High School Diploma or equivalent

Required Licensure/Certifications (Post Hire):

• BLS Certification
• Driver’s Training
• Intellectual and Developmental Disability Awareness Training
• HIPAA Training
• Valid Kentucky Driver’s License with a clean driving record

Required Skills and Abilities:

• Strong communication, interpersonal, and customer service skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher)
• Ability to multitask in a fast-paced, high-demand environment
• Professional demeanor and confidentiality
• Familiarity with medical terminology
• Ability to operate GPS/routing systems (preferred)

Physical/Functional Requirements

• Frequent lifting (up to 49 lbs), pushing/pulling, reaching, and grasping
• Sitting and repetitive motions required frequently
• Must be able to assist patients in and out of vehicles
• Ability to work flexible shifts, including weekends and on-call as needed

Organizational Standards

• Demonstrates HMH core values: Integrity, Excellence, Teamwork, Accountability, and Compassion
• Maintains compliance with confidentiality, safety, and infection control standards
• Supports quality improvement and patient satisfaction initiatives