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Highland Rivers Health

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What is it like to work at Highland Rivers Health?

Highland Rivers Health is a community-based organization that prioritizes a culture of compassion, respect, and collaboration among its employees. The organization operates a network of behavioral health services, including crisis intervention, counseling, and substance abuse treatment, with a focus on providing accessible and comprehensive care to individuals and families in need. Working at Highland Rivers Health may appeal to candidates who are passionate about making a positive impact in their community and are seeking a rewarding career in a field that prioritizes patient-centered care and employee well-being.
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Infographic showing various job openings at Highland Rivers Health in the United States as of May 2026, with employment types broken down into 7% As Needed, 21% Full Time, and 72% Part Time. Highlights an 100% Physical job distribution.
Customer Service Representative: Healthcare Scheduling

Customer Service Representative: Healthcare Scheduling

Highland Rivers Behavioral Health

Jasper, GA

$13.50 - $17.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Highland Rivers Behavioral Health rating

6.6

Company rating: 6.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Description
There is a place for you at Highland Rivers Behavioral Health!
Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.
Are you ready to make a Difference?
JOB SUMMARY:The Customer Service Representative Scheduler is the first impression of Highland Rivers Behavioral Health. The scheduler greets and directs individuals as they call the facility. The Scheduler is knowledgeable in all programs and services provided at the facility which allows the scheduler to direct the call or schedule appointments efficiently.
Duties and Responsibilities include:
  • Demonstrate effective problem-solving skills.
  • Promptly answers, screens, and processes telephone inquiries with strict adherence to confidentiality and policies and procedures.
  • Reschedule and cancel appointments as needed.
  • Return all call center messages in a timely manner.
  • Provides information on Highland Rivers Health programs.
  • Collects and enters patient information into the Care Logic system in a concise, thorough, and accurate manner.
  • If applicable, ensures consumers are referred to the clinical team for triage.
  • Utilizes computer software to schedule appointments.
  • Responds to all callers in a professional and compassionate manner.
  • Promotes sense of pride in call center and positive interpersonal relations among all team members.
  • Seek and support changes in call flow processes and communication services.
  • Request direction and supervision when appropriate to perform job duties.
  • Use initiative and good, sound judgment.
  • Maintain current and up to date data concerning schedules, accepted coverage, and any pertinent information.
  • Meet the expectations of our internal and external customers in providing excellent service.
Benefits:
  • Health Insurance through the State Health Benefit Plan of GA
  • Flexible Benefits such as dental, vision, life, critical illness, etc.
  • Retirement Plan with employer matching
  • 4 weeks of Paid Time Off with increase of accruals based on years of service
  • 10 paid holidays
  • 1 personal day
  • Qualifying employer for Public Student Loan Forgiveness
  • NHSC loan forgiveness in qualifying counties.
  • Clinical supervision for candidates on a licensure track.
Requirements
  • Must have a high school diploma or GED.
  • Medical office and scheduling experience preferred.
  • Electronic medical record experience preferred.
  • Computer skills, organizational/teaching skills and ability to work with minimal supervision.
  • Bilingual abilities a plus

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