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Coordinator, Student Success

Highland Community College is seeking a student-focused and innovative Coordinator, Student Success to lead and strengthen academic support initiatives that promote student achievement and retention. This full-time position plays a vital role in developing programs and interventions that empower students, especially those at risk, to succeed academically and persist toward their educational goals.

Key Responsibilities

• Provide leadership in developing and implementing a comprehensive academic support system in collaboration with the Director, Retention and Learning Services.
• Support retention initiatives by working directly with at-risk students, including those on academic probation or financial aid warning status.
• Manage and coordinate the Early Alert system, including referrals, student outreach, and collaboration with faculty.
• Develop individualized learning strategies to help students become resilient and successful learners.
• Lead the First Year Experience (FYES / LIBS 199) program by developing curriculum, selecting materials, coordinating logistics, and guiding program assessment.
• Chair the FYES Advisory Committee and oversee continuous program improvement.
• Teaches one contact hour FYES course each semester, deliver workshops, and monitor student progress.
• Supervise, train, schedule, and evaluate FYES instructors and Supplemental Instruction staff.
• Serve as the primary liaison to faculty and academic departments for student support programs.
• Support Testing Center operations, including administering tests.
• Collect, analyze, and report data related to Early Alert, FYES, and Supplemental Instruction to inform decision-making.
• Research and implement best practices in student success programming.
• Promote academic support services campus-wide to increase awareness and participation.
• Collaborate across departments to enhance communication, efficiency, and shared institutional knowledge.
• Perform other duties as assigned.

What We’re Looking For

Education & Experience

• Master’s degree in developmental education or a related field (required)
• Minimum of three (3) years of experience in assessing student learning needs or related work
• Equivalent combination of education and experience may be considered

Skills & Knowledge

• Knowledge of learning theory, instructional techniques, and curriculum development
• Understanding of student assessment practices and retention strategies
• Experience working with a diverse student population
• Ability to supervise and evaluate staff effectively
• Strong data analysis skills and ability to use findings to drive program improvements
• Proficiency in computer systems and educational technologies
• Excellent written, verbal, and interpersonal communication skills
• Strong presentation and public speaking abilities
• Ability to build and maintain relationships across a wide range of stakeholders
• Sound judgment, professionalism, and commitment to student success

Licenses & Certifications

• Ability to obtain certification to administer Pearson VUE, CLEP, and DSST exams within 3–6 months of hire (preferred)

Why Join Highland Community College?

• At Highland Community College, we are committed to fostering a culture rooted in our core values of Integrity, Compassion, and Respect. We seek employees who demonstrate Commitment, strong Interpersonal Skills, Lifelong Learning, and Sound Judgment.
• Make a direct impact on student success and retention
• Collaborate within a supportive, student-centered environment
• Contribute to programs that shape student achievement and long-term success

Salary & Benefits:

• Salary Range: $56,389 - $84,594
• Comprehensive benefits package available
  (Details available at www.highland.edu/employment)

How to Apply:

Interested applicants should apply online at www.highland.edu/employment. Applications are not complete until the following materials are submitted:

• Online application
• Cover letter
• Resume
• Unofficial transcripts
• Contact information for three professional references

For questions or alternative application methods, please contact Human Resources at 815-599-3426. Applications will be accepted until the position is filled.

Equal Opportunity Employer

Highland Community College is an Equal Opportunity Employer. We encourage applications from veterans, minorities, individuals with disabilities, and candidates from diverse backgrounds.