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Highgate Hotels

71 Highgate Hotels Hotel Operations Manager Jobs Hiring Near You

Graduate Providence

Hotel Manager

Providence, RI · On-site

$95K - $110K/yr

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and ... Attend operational line ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and ...

Park Lane

Hotel Manager

Manhattan, NY · On-site

$165K - $205K/yr

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and ... Attend operational line ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and ...

Embassy Suites DFW

Hotel Operations Manager

Irving, TX · On-site

$50K - $65K/yr

We are seeking an experienced and motivated Hotel Operations Manager to oversee the day-to-day operations of our hotel. The ideal candidate will have a passion for the hospitality industry, strong ...

Highgate

Front Desk Manager

Manhattan, NY · On-site

$80K/yr

Compensation Type Yearly Highgate Hotels Highgate is a premier real estate investment and ... Overview The Operations Manager is responsible for planning and directing operations to improve ...

Highgate Hotels

Hotel Maintenance Engineer

Atlantic City, NJ · On-site

$16.50 - $21/hr

Hourly Highgate is a leading real estate investment and hospitality management company with over ... hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track ...

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Highgate Hotels Jobs Information

What is it like to work at Highgate Hotels?

Highgate Hotels is a company that values a collaborative and dynamic work environment, prioritizing teamwork and open communication among its staff. As a leading hospitality management company, Highgate Hotels operates a diverse portfolio of hotels and resorts, offering its employees opportunities to work in various settings and develop their skills in a fast-paced industry. Working at Highgate Hotels may appeal to candidates who are passionate about hospitality, eager to learn and grow, and motivated by the prospect of contributing to a company that strives to deliver exceptional guest experiences.

What makes Highgate Hotels an attractive place to work?

Highgate Hotels is a leading hospitality management company with a long history of providing exceptional service and a commitment to excellence in the industry. The company offers a dynamic work environment that values innovation, collaboration, and teamwork, with opportunities for employees to grow and develop their skills in a fast-paced and ever-changing industry. By joining Highgate Hotels, individuals can contribute to the company's mission of delivering exceptional guest experiences and enjoy opportunities for professional growth and development in a stable and supportive work environment.

Do workers at Highgate Hotels get paid breaks?

Sometimes. Only some people get paid breaks.
67% of people say they don’t get paid breaks.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and May 2026.

Does Highgate Hotels pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
47% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and May 2026.

At Highgate Hotels, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
43% of people say they have to use vacation days when they’re out sick.
Based on data from 21 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Highgate Hotels affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 15 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at Highgate Hotels?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 24 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 83% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 36 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers at Highgate Hotels worry about hours?

Most people don’t worry about getting enough hours.
77% of people report they don’t worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Highgate Hotels workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
35% report that they don’t have enough control over which shifts they work.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it for Highgate Hotels workers to change shifts?

Some people find it hard to change shifts.
45% of people report that it’s hard to change shifts if they need to.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to get time off at Highgate Hotels?

Some people find it hard to get time off.
41% of people report it’s hard to get time off.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Highgate Hotels managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
82% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

Do jobs at Highgate Hotels spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to take sick days at Highgate Hotels?

Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and May 2026.

Is a Highgate Hotels job good for students?

Most students say this is a good place to work if you’re studying.
71% of students report this is a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and January 2026.

Is working at Highgate Hotels good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
70% of people who care for a child or other relative report this is a good place to work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Highgate Hotels feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Highgate Hotels get to take their breaks without interruption?

Only some people get breaks without interruption.
51% of people report that their breaks get interrupted.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at Highgate Hotels?

Most people feel stressed here.
70% of people say they often feel stressed at work.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Highgate Hotels enjoy their jobs?

Only some people enjoy their job.
36% of people report they don’t enjoy their job.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Highgate Hotels recommend working with their team?

Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get enough training when they start at Highgate Hotels?

Some people didn’t get enough training when they started.
46% of people report they didn’t get enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at Highgate Hotels?

Only some people are given support to advance their career here.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think Highgate Hotels’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers feel well informed about how Highgate Hotels is doing?

Only some people feel well informed about how the company is doing.
65% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and May 2026.

What other companies are hiring for Hotel Operations Manager jobs?

What are the most popular jobs at Highgate Hotels?

What are the most popular categories at Highgate Hotels?

Infographic showing various Hotel Operations Manager job openings at Highgate Hotels in the United States as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% Physical job distribution.

Hotel Manager

Graduate Providence

Providence, RI • On-site

$95K - $110K/yr

Full-time

Posted 5 days ago

Job description

Compensation Type
Yearly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City's Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city's fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America.
Overview
The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel.
Responsibilities
  • Participate in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
  • Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads.
  • Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts.
  • Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance.
  • Attend operational line ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and Banquets)
  • Meet all financial review dates and corporate directed programs in a timely fashion.
  • Hold a monthly financial review with all department managers, M.OI.D.s and available supervisors.
  • Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
  • Develop managers for future advancement through competency training and corporate sponsored training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Maintain, develop and monitor the effectiveness of the Lobby Ambassador program
  • Maintain direct contact with and monitor the development of management trainees.
  • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
  • Oversee and assist in the Highgate Hotel's budget process as required.
  • Oversee and assist in the Highgate Hotel's monthly forecast process as required
  • Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
  • Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP
  • Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol.
  • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
  • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. And GM
  • Ensure complete processing of invoices daily by using the A/P process.
  • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
  • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
  • On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast.
  • Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
  • Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended.
  • Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff.
  • Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps.
  • Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager.
  • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
  • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
  • Be in the public areas during peak times, greeting guests and offering assistance as needed.
  • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
  • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
  • Complete required corporate training modules, and become certified to train those as required.
  • Ensure that all scheduled meetings take place on the property.
  • In conjunction with the Director of Sales, conduct daily WBR meeting.

Qualifications
  • At least 6 years progressive experience in a hotel or a related field
  • Bachelor's Degree preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Perform other duties as requested by management.

Apply