High Class Home Health Care

Care Coordinator Job Description

Position Title: Care Coordinator

Reports To: Administrator/Office Manager
Department: Home Health Care Operations
Employment Type: Full-Time
Work Hours: Monday–Friday, 9:00 AM – 2:00 PM

Position Summary

The Care Coordinator is responsible for coordinating patient care services, managing caregiver schedules, maintaining client records, and ensuring effective communication between patients, caregivers, families, referral sources, and agency staff. The Care Coordinator plays a key role in ensuring high-quality care and compliance with agency policies and state regulations.

Essential Duties and Responsibilities

Patient Care Coordination

• Coordinate and schedule home care services for clients.
• Match caregivers with clients based on care needs, availability, and compatibility.
• Conduct client intake and service coordination activities.
• Monitor client satisfaction and address concerns promptly.
• Communicate regularly with clients, family members, and caregivers.

Staffing and Scheduling

• Create and maintain caregiver schedules.
• Arrange coverage for call-outs, emergencies, and schedule changes.
• Monitor employee attendance and punctuality.
• Ensure adequate staffing coverage for all assigned cases.

Administrative Responsibilities

• Maintain accurate client and employee records.
• Process admissions, discharges, and service changes.
• Verify authorizations, insurance information, and service hours.
• Prepare and organize paperwork for audits and surveys.
• Ensure all documentation is complete and compliant.

Communication and Customer Service

• Answer incoming phone calls and respond to inquiries professionally.
• Communicate with insurance companies, case managers, hospitals, and referral sources.
• Resolve service issues and escalate concerns when necessary.
• Provide excellent customer service to clients and caregivers.

Compliance and Quality Assurance

• Ensure compliance with agency policies and state regulations.
• Monitor caregiver credentials, licenses, and certifications.
• Assist with quality improvement and performance improvement activities.
• Track incident reports and follow-up actions.
• Maintain HIPAA confidentiality standards.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• Previous experience in home health care, healthcare administration, staffing, or customer service preferred.
• Knowledge of home care regulations and procedures.
• Experience with scheduling software and electronic medical records.
• Proficiency in Microsoft Word, Excel, Outlook, and HHAeXchange.

Required Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to multitask in a fast-paced environment.
• Attention to detail and accuracy.
• Problem-solving and critical-thinking skills.
• Professionalism and confidentiality.
• Ability to work independently and as part of a team.

Physical Requirements

• Ability to sit, stand, and use office equipment for extended periods.
• Ability to lift up to 15 pounds occasionally.
• Ability to perform administrative and computer-based tasks throughout the workday.

Performance Expectations

• Maintain accurate and timely documentation.
• Ensure timely staffing and schedule coverage.
• Promote patient satisfaction and caregiver retention.
• Maintain compliance with all agency policies and regulatory requirements.
• Demonstrate professionalism, reliability, and excellent customer service at all times.

High Class Home Health Care is an Equal Opportunity Employer and is committed to providing quality care and exceptional service to our clients and community.