Hidden Roots

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

We are seeking a highly skilled and experienced Senior Manger to join the Inventory Control & Quality Assurance (ICQA) team at ShipMonk. As a member of the ICQA team, this role will be responsible for ensuring best-in-class levels of inventory control and operational quality across multiple ShipMonk fulfillment centers, ensuring data accuracy, process execution, and driving continuous improvement through hands-on participation in operations and generating actionable insights.

What you'll do:

• Partner with local operations and Inventory Control leadership to drive best in class Inventory Control & Quality Assurance results, with multi-site responsibility.
• Develop and implement inventory control strategies and processes to maintain optimal levels of inventory accuracy, process quality, and operational execution.
• Analyze inventory/quality data and performance trends to identify areas for process- and/or execution-based improvement, driving through to the delivery of sustained performance and potential cost savings.
• Design and generate new inventory control processes, reports, dashboards and metrics to provide insights into stock levels, trends and performance.
• Utilize inventory management systems and technology to streamline processes and improve both data accuracy and quality.
• Lead and support continuous improvement initiatives to enhance inventory management processes and optimize warehouse operations, both on-site and virtually across multiple locations.

What you'll need:

• Bachelor's degree in supply chain management, industrial engineering, or a related field preferred but not required.
• Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, process development and process optimization, preferably in a fulfillment center or distribution environment strongly preferred.
• This is an onsite role at any one of our FC's.
• Excellent analytical and problem-solving abilities with a detail-oriented mindset. With the ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Tableau, SQL etc.
• Proficiency in SQL for data extraction and report generations preferred but not required.
• Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization. This role will require working with and through local partners, throughout the organization.
• Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies.
• Ability to travel up to 20%