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60 jobs near Columbus, OH

Nominal

Customer Success Manager

Manhattan, NY · On-site

The team includes engineers and operators from Netapp, Microsoft, Varonis, BigPanda, Riskified, HiBob, Armis, CheckPoint, and similar backgrounds. Expect an environment where smart, hands-on ...

Nominal

Mid Market Account Executive

Manhattan, NY · On-site +1

The team includes engineers and operators from Netapp, Microsoft, Varonis, BigPanda, Riskified, HiBob, Armis, CheckPoint, and similar backgrounds. Expect an environment where smart, hands-on ...

Nominal

Senior Enterprise Account Executive

The team includes engineers and operators from Netapp, Microsoft, Varonis, BigPanda, Riskified, HiBob, Armis, CheckPoint, and similar backgrounds. Expect an environment where smart, hands-on ...

Coegi

Director of Project Management

Kansas City, MO · Hybrid

Own delivery of Project Management's contribution to Business Operations' cascading goals in HiBob, including time-tracking compliance (95%+), Asana and Slack workflow optimization, AI adoption, and ...

Coegi

Director of Project Management

Columbia, MO · Hybrid

Own delivery of Project Management's contribution to Business Operations' cascading goals in HiBob, including time-tracking compliance (95%+), Asana and Slack workflow optimization, AI adoption, and ...

Oscar Wylee

Store Manager

Brampton, ON

Flexible rosters for the perfect work-life balance, with each Sunday and Monday RDO Access to a variety of convenient communication tools, such as Google Suite, Deputy and HR platform Hibob, to stay ...

Verve

People Operations Manager

New York, NY · On-site

$100 - $130/hr

Strong expertise in HR systems (e.g., HiBob) and process optimization * Knowledge in HR controlling, Compensation & Benefits structures, and leveraging data analytics * In-depth knowledge of US labor ...

Solink

Controller

Ottawa, ON · Remote

Oversee critical system transitions across billing, payroll, and HRIS (Salesforce, ADP Workforce Now, Hibob) Accounting Strategy & Complexity * Ensure best-in-class compliance with IFRS 15 and ...

BuildOps

Human Resource Business Partner

Raleigh, NC · On-site

Proficiency in HRIS (preferably HiBoB and Deel) and performance management systems (preferably Lattice). * Ability to adapt to changing priorities and work independently with minimal supervision.

Coegi

Director of Project Management

Saint Louis, MO · Hybrid

Own delivery of Project Management's contribution to Business Operations' cascading goals in HiBob, including time-tracking compliance (95%+), Asana and Slack workflow optimization, AI adoption, and ...

Coegi

Director of Project Management

Portsmouth, NH · Hybrid

Own delivery of Project Management's contribution to Business Operations' cascading goals in HiBob, including time-tracking compliance (95%+), Asana and Slack workflow optimization, AI adoption, and ...

Ting Internet

Outside Plant Technician (OSP)

Raleigh, NC

$58K - $62K/yr

Comfortable using mobile workforce and operational applications such as ServiceMax, HiBob, Deputy, or similar platforms. Safety & Field Work * Commitment to safe work practices and compliance with ...

New

Tucows Inc.

Outside Plant Technician (OSP)

Raleigh, NC

$58K - $62K/yr

Comfortable using mobile workforce and operational applications such as ServiceMax, HiBob, Deputy, or similar platforms. Safety & Field Work * Commitment to safe work practices and compliance with ...

New

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Showing results 21-40

Customer Success Manager

Customer Success Manager

Nominal

Manhattan, NY • On-site

Full-time

Posted 24 days ago

Job description

Description
Who are we?
We are Nominal, and we're building the financial operating system for the most ambitious and fast-growing companies of our generation. We combined big data and GenAI to disrupt the ERP space that hasn't changed in the last 25 years - and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to enhance the global economy while doing the most important work of your career.
Nominal's culture is fast-paced, dynamic, with high focus on execution. The team includes engineers and operators from Netapp, Microsoft, Varonis, BigPanda, Riskified, HiBob, Armis, CheckPoint, and similar backgrounds. Expect an environment where smart, hands-on leadership is celebrated, and thoughtful ownership, initiative and open communication are part of the core values.
Our Team
We are a team of seasoned executives and world-class engineers with a proven track record. Our leadership has been down this road before and our collective experience and insights are now channeled into creating a groundbreaking financial platform. We push our limits and challenge the status quo. We are backed by top VCs alongside prominent industry leaders.
Join our journey
We're looking for a Customer Success Manager to build and scale our customer success function from the ground up - turning early wins into repeatable success and expansion.
As our first dedicated Customer Success Manager, you will define and own the post-sales motion for Nominal. You will be responsible for ensuring our customers achieve rapid value, drive ongoing product adoption, secure renewals, and expand revenue through upsells and cross-sells. You will work hand-in-hand with our technical onboarding team, product team, and engineering to shape how customers use our platform and to scale the CS process as Nominal grows.
Responsibilities and Impact
  • Own the full customer lifecycle post-go-live: onboarding, adoption, renewal, and expansion.
  • Develop success plans with customers to ensure measurable business outcomes.
  • Monitor customer health metrics and usage signals; proactively engage to mitigate churn risk and promote growth opportunities.
  • Manage a revenue target tied to renewals and expansion (upsells and cross-sells);
  • Work with customers to identify manual accounting processes and translate them into Nominal automation opportunities.
  • Work closely with our technical implementation team to ensure seamless hand-off of agentic workflows from implementation into success, and ongoing value delivery.
  • Work closely with the Product team: gather and synthesize customer feedback, identify feature gaps, inform roadmap priorities.
  • Define and document CS playbooks, processes, metrics, and tooling (e.g., health scoring, dashboards, playbooks for expansions).
  • Lead regular business reviews with customers (quarterly, executive), tracking value delivered and renewing/expanding contracts.
  • Champion customer advocacy: case studies, references, testimonials, and user-community development.

Requirements
  • Bachelor's degree (business/finance preferred)
  • 3-5+ years of customer-facing experience (customer success, account management, or post-sales in SaaS environment).
  • Excellent communication and relationship management skills.
  • Analytical mindset, data-driven decision-making.
  • Ability to collaborate across functions (product, engineering, GTM, customers) in a fast-paced startup.
  • Comfortable working with automation technologies or AI-driven workflows.
  • Willingness to travel occasionally for customer engagements and collaboration.

Preferred Qualifications
  • Experience in an early-stage startup environment, especially in a post-sales/CS role building processes from scratch.
  • Strong understanding of accounting processes, data structures, and financial workflows.
  • Familiarity with CRM/CS platforms (Salesforce, Gainsight, etc.), analytics tooling, and customer health monitoring.
  • Background in automation, workflow, or data-heavy SaaS products.

Apply