2 Helix Systems Jobs Hiring Near You

Company Overview:

We are an IT consulting firm (MSP) located in Manhattan, providing IT services to small and medium businesses. We've been in business for over 20 years and are growing. Our clients typically have 40 - 500 users, and we support all their IT needs.

What We Do:

Efficiency is key; we script, automate, and document. Working in IT shouldn't be stressful, and our clients know and believe we're here to help. We pride ourselves in investing in solutions that are easy for us to manage and provide industry-leading results to our clients. Tools we use daily include Kaseya, Addigy, Freshdesk, Meraki (full Meraki stack), LogicMonitor, and Huntress.

Position Summary:

The Senior Project IT Engineer is responsible for assisting with client projects, new client onboarding, and providing escalated support for IT-related requests. This role requires strong communication and organizational skills to effectively respond to a variety of client needs, including urgent situations. All client interactions are expected to reflect a “white glove” level of customer service.

Position Duties:

• Handle escalations from the helpdesk team, providing advanced troubleshooting and resolution.
• Work with end-users to resolve and troubleshoot desktop hardware, desktop applications, server hardware, server applications, routing, and connectivity issues.
• Work to resolve proactive alerts.
• Manage daily ticket queues and schedules to ensure all assigned tickets are resolved and responded to within approved SLA targets.
• Assist with the onboarding of new clients, including reviewing onboarding forms, installing tools, and documenting processes.
• Assist with client projects(O365 Email Migrations, Azure Migrations, Network upgrades, office expansions)
• Provide extraordinary customer service.

Required Technical Proficiencies:

• Expert proficiency in supporting and troubleshooting Windows 11.
• Expert understanding of Windows Server maintenance, troubleshooting, and support.
• Expert proficiency in Azure environments and management
• Expert proficiency in Intune environments and management
• Expert proficiency in Office365 and/or GSuite.
• Proficiency in common business SaaS applications.
• Expert knowledge of Active Directory and its use in complex environments.
• Expert understanding of advanced network troubleshooting.
• Advance security software knowledge, such as Huntress and SentinelOne (S1).

Base Requirements:

• Minimum of 4 years of experience in a similar role or 3 years of experience working in Managed Services (MSP).
• Willingness to learn and grow.
• Customer service-focused.
• Excellent verbal and written communication skills.
• Successful at working in a team culture.

What We Can Offer You:

• Competitive salary and performance bonus.
• Health and dental benefits.
• Unlimited Paid Time Off.
• Fun work environment with smart coworkers and generous perks, including unlimited snacks/drinks, team outings, and holiday celebrations.