Helios Integrated Medicine

Job Title: Outpatient Medication Coordinator

Location: On-Site

Position Type: Full-Time, Tuesday - Friday, 9am-6pm (with 1 hour lunchbreak from 1-2pm)

Preferred Experience: Pharmacy Tech or Medical Assistant

About Us

Helios Integrated Medicine bridges evidence-based conventional care with holistic, integrative therapies. We prioritize clinical excellence, clear communication, and seamless operations in a patient-centered environment.

Position Overview

We are seeking a detail-oriented Pharmacy Tech or Medical Assistant to to join our team as Outpatient Medication Coordinator. This administrative role serves as an operational bridge between healthcare providers, local/specialty pharmacies, and patients.

Working under direct provider supervision, you will manage non-clinical prescription intake workflows, assist with prior authorizations, and cross-train to support front-desk reception.

Key Responsibilities

1. Prescription Coordination & Operational Support

• Triage incoming refill requests and pharmacy communications per clinic protocol.
• Draft routine prescription and renewal entries in the EHR for provider review and approval.
• Compile chart documentation for Prior Authorization (PA) submissions.
• Liaise with retail and specialty compounding pharmacies to verify order details and status.
• Provide administrative status updates to patients regarding prescription processing timelines.

2. Reception & Patient Experience

• Greet patients and manage check-in/check-out procedures efficiently.
• Handle multi-line phone systems, routing clinical inquiries to appropriate care teams.
• Schedule appointments, collect payments, and verify insurance coverage.
• Maintain strict patient data privacy in accordance with HIPAA standards.

Qualifications

• Experience: 1+ years in healthcare, with a background as a Pharmacy Tech or Medical Assistant preferred.
• Technical Skills: Proficiency with EHR/EMR platforms, e-prescribing queues, and general office software.
• Competencies: Strong command of medical and pharmaceutical terminology; excellent organizational, communication and customer service skills.

Compensation & Benefits

• Competitive hourly wage (commensurate with experience).
• Health, Dental, and Vision coverage for full-time employees.
• Paid Time Off (PTO) and paid holidays.
• Employee discounts on integrative clinic services and supplements.

Helios offers conventional medical treatment (when it’s the best choice), nutritional medicine, functional medicine, homeopathy, nutrition, preventative medicine, herbal medicine, acupuncture, and many other integrated systems of medicine. We are a close team of fun loving, hard working healthcare professionals who specialize in helping patients integrate these different approaches to best meet their health needs and goals. In our highly personalized approach to healing, we believe the key to integrated medicine lies in truly knowing the patient.