Heart Talent

Brand summary

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.

Job description

At our Chick-fil-A location, our main purpose is to “refresh” the lives of all we serve. We are passionate about serving our community and team in the best way possible and strive to live out our core values day in and day out. We believe that to truly serve well, you must be humble, hungry, and healthy in both your professional and personal life. We carry out these values by putting others' needs before your own, maintaining a mindset of continuous growth, and radiating positivity and a grateful attitude through balance in your life.

The Talent Supervisor will passionately lead the HR department through effective strategies around recruitment, staffing, onboarding, and team member retention and engagement. They will work closely with the Talent Director and operational leadership to implement strategies that both grow the business while maintaining a culture of care that is reflective of our purpose and values.

Talent Supervisor Benefits:

• Paid time off: 40 hours of paid time off. Accrual begins 60 days after job acceptance.
• 401(k): 3% annual non-elective contribution post annual vesting period and hours/age requirements.
• Insurance: Medical, Vision, and Dental contributions towards monthly premium.
• Free meals: $10 allowance for food while on shift for all team members. Full-time averages $2,080+ in free food annually.
• Chick-fil-A scholarships: All team members are eligible to apply for Chick-fil-A's annual Remarkable Futures Scholarship.
• Sundays off: Chick-fil-A will always be closed on Sundays to prioritize a day of fellowship and rest.
• Professional environment: At Chick-fil-A, we value developing you as a person and a leader through consistent coaching and intentional time with experienced leaders. These skills are transferable across many careers and opportunities.
• SHRM certification: Obtain SHRM certification after one year of employment as Talent Supervisor to advance knowledge and add value to the organization.

Talent Supervisor Requirements:

• Must be 18 years or older
• Bachelor Degree preferred
• Experience in Human Resources preferred

Availability Requirements:

• Monday - Saturday open availability (typical work schedule would be 5 days/week)
• Typical schedule will vary working 8-10 hours/day to accommodate meetings, interviews and needs of the business, working 40-45 hours/week in total

Live out our Purpose: “To R.E.F.R.E.S.H. the lives of all we serve.”

• R adiate positive contagious energy
• E xpect excellence
• F eel responsible
• R elish feedback
• E ngage extraordinary effort
• S erve with heart
• H ave grit

Talent Supervisor Responsibilities:

• Explore and initiate a proactive recruiting plan in the community, schools, churches, etc. to help consistently bring in new talent. Maximize referrals from the team and creatively brainstorm and implement an effective recruiting process.
• Create and execute a process for screening, interviewing, and onboarding new team members and/or leaders. Prepare and present job offers to leadership candidates as needed in conjunction with the Talent Director.
• Ensure all new hire paperwork is collected via current HRIS, up to date, in compliance, and transferred to HR Payroll respectively.
• Work alongside our Training Director to ensure a warm and welcoming new team member experience. Cultivate team member engagement with our Sr. Director of Sales to plan and execute team member events and celebrations.
• Mitigate risk as the HR representative of Chick-fil-A in regards to hiring and disciplinary processes by upholding legal guidelines, best practices, and policies outlined in the team member handbook at all times.
• Protect our purpose and core values by being a champion of culture and growth within the restaurant. Modeling servant leadership is essential for the growth of our team and business.

Operational Commitment:

Our Talent Supervisor will be immersed into the operations of our business, learning both Front of House and Back of House, and will be expected to uphold the highest standards as a leader in the restaurant. They will be expected to assist in the daily operation of the restaurant at least 15 scheduled hours/week. These responsibilities include, but are not limited to:

• Become knowledgeable of all of Chick-fil-A’s menu items & the related recipes.
• Execute hospitality by cooking, preparing, and presenting food orders to meet Chick-fil-A’s quality standards.
• Maintain cleanliness in all food preparation & service areas. Perform various kitchen and front counter cleaning and storage activities such as dish washing, general & equipment cleaning, storage & rotation of food and supplies.
• Engage with our guests by anticipating and responding to their needs through clear and pleasant communication, leading with a hospitality focus.
• Maintain a calm demeanor, especially during periods of high volume, to preserve a positive work environment and a hospitable experience for our guests.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.