Hearing Solutions

Role: Clinic Services Associate

Location: Ottawa

At Hearing Solutions, we connect people to the world of sound so they can hear what matters most. As a Clinic Services Associate, you’ll be the first point of contact for our patients, making a real difference in their lives. If you’re looking for a job where you can help others and grow, this is the role for you!

What’s in it for you:

• Comprehensive benefits, including medical and dental
• Paid vacation days
• Incentive programs and company events/socials
• A positive and supportive work environment focused on growth
• The opportunity to make a meaningful impact in someone's life

What You'll Do:

• Make proactive outbound calls to existing and prospective patients to schedule appointments and maintain appointment calendar
• Assist patients with third-party funding and insurance claims
• Keep client records organized and assist with general office tasks
• Ensure the clinic is clean, organized and welcoming for all patients

What you bring:

• A positive energy and can-do mindset
• Post-secondary education or equivalent experience
• 1+ year in a customer-facing role (healthcare or retail preferred)
• Strong written and verbal communication skills
• Fluency in other languages is a plus!
• Strong organizational and multitasking skills, with the ability to manage multiple priorities in a fast-paced environment
• Tech savvy with the ability to quickly learn various systems and applications

As a part of the hiring process, we require applicants to complete a 15 minute online pre-employment profile assessment. This helps us identify the ideal candidate based on core competencies.

We recommend completing the assessment in an environment free of distractions. Please use the following link to access and complete your assessment.

https://www.ondemandassessment.com/link/index/JB-EILDAEBJ6?u=1029275

Please note: Only qualified candidates will be contacted.

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Hearing Solutions is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Please let us know if you require accommodation at any stage of the recruitment process.