Healthcare Excellence Canada

At Healthcare Excellence Canada (HEC), we believe great things happen when purpose meets passion. Our bright, determined, and enthusiastic team is on a mission to shape a future where everyone in Canada has safe and high-quality healthcare.We balance high performance with joy at work. We show up as our best selves because we know that's how we make a real difference. When you join HEC, you're joining a team that collaborates with patients, caregivers, and healthcare professionals across the country to turn proven innovations into lasting improvements in care. Together, we spread and scale quality and safety improvements, strengthen capacity and collective leadership, and catalyze policy and practice change to make healthcare better for all Canadians.
If you're inspired by impact, energized by teamwork, and ready to help transform Canada's healthcare system, apply to the position below and join HEC!

Term: Temporary, Full-time (13 months)
Reports to: Director, Health Policy & Programs
Typical Hiring Range: $53,066 - $63,066
Vacancies: 1
Location: We are a pan-Canadian healthcare organization and welcome candidates from across Canada. Our head office is located in Ottawa, Ontario and we welcome flexible work options such as permanent/fully remote, hybrid, flexible work hours, and compressed work weeks.
Deadline to apply: September 8, 2026, at 8:30am ET
How to apply: https://hecesc.bamboohr.com/careers

This portfolio catalyzes policy and practice change in health systems by supporting health leaders and policy makers to navigate through complex problems using a variety of methods. The Health Policy and Programs team works with HEC programs and collaboratives to develop internal capacity and knowledge about applying a policy lens to program work,in order toidentifypolicy enablers and barriers, as well as potential opportunities to support policy change. As a policy support program internally and to governments and other health systems interest holders, the Health Policy and Programs team supports policy intervention processes on identified issues, by using productslike:policy briefings, evidence and environmental scans, policy labs, and policy roundtable dialogues on priority policy topics that support HEC's operational plan and/or have been identified through policy consultations withinterestholders.

The Program Coordinator holds three main areas of responsibility:

1. Provides a high level of administrative support to the Director/Senior Program Lead as well as to their respective team;
2. Manages and coordinates events and projects in the program area, including online programming and meetings that facilitate evidence-informed innovation in healthcare organizations and that link healthcare leaders who are central to HEC's strategic priorities; and
3. Provides general program support and coordination to the team including preparation of briefing materials to support planning and program development.

Your core responsibilities include:

• Maintains Director/Senior Program Lead meeting schedules, project deadlines, etc.
• Reconciles all travel authorization forms, expense claims and credit card payments regularly and keep a continuously updated expense report as required.
• Coordinates internal and external meetings, speaking engagements and conference attendance, and travel arrangements, prepare presentations and speeches and screen incoming calls, emails and correspondence and respond independently when possible.
• Schedules and attends virtual meetings via Microsoft Teams or Zoom. Provides basic support and troubleshooting to invitees/ participants such as challenges accessing virtual meetings, resolving audio/ video difficulties, sharing screens, and managing meeting roles and permissions.
• Coordinates projects and tasks related to program development, program evaluation, committees, and similar initiatives, including identify upcoming project milestones and ensuring deadlines are met.
• Provides information to inform and support project and event budget developments, tracks project budgets, and ensures budget reconciliation.

Education and experience you will need to have:

• College diploma in office administration, business administration, or a related field; or equivalent education and/or work experience is required.
  
• Minimum of two (2) years progressive experience in a fast-paced environment is required, preferably in healthcare or a not-for-profit organization.
  
• Bilingual in French and English is preferred (English communication skills at Advanced "C" level required).
  
• Advanced computer software skills in Microsoft Office suite and virtual environment are required.
• Demonstrated ability working in health and healthcare, particularly quality improvement, or patient safety is preferred.

You will be a great fit for this role if you have:

• Highly developed interpersonal andproblem-solving skills.
  
• Excellent project management skills including the ability to planandthe ability to collaborate with other teams and across the organization.
  
• Excellentoral andwritten communication skills.
  
• Demonstrated time managementskills.Well organized and attentive to detail.
  
• Professional tact and diplomacyand confidentiality required.
  
• Ability to work well in adynamicand highly motivated team.

What HEC can offer you:

• Competitive salary with a bilingual bonus (if applicable)
• Full access to our comprehensive benefits package on the 1st day of employment
• Flexible work options including onsite, hybrid, or fully remote and flexible hours of work
• Holiday break closure in December between Christmas Day and New Year's Day
• Generous vacation and personal leave plans
• A defined benefit pension plan with the CAAT Pension Plan
• Employee and Family Assistance Programs
• Fitness and Wellness Allowance
• Remote Work/Parking Allowance
• Paid professional association fees
• Educational and development opportunities
• On site (Ottawa) gym and complimentary coffee/tea
• Social activities

*HEC is open to exploring the possibility of secondments and interchanges with other organizations as part of our recruitment process.

**Applicationssubmittedfor this posting may beretainedand considered for similar opportunities for up to six months.

Please note that all applications are reviewed by our human People & Culture team, who make selection decisions. Applications are received and processed through BambooHR, and we may use automated screening questions and system-based sorting tools to support the evaluation process. Any use of automated features is intended to assist, not replace, human review.
Healthcare Excellence Canada (HEC) is an equal opportunity employer committed to the belief that diverse teams make better decisions and create more meaningful impact. We welcome applications from people with a wide range of lived experiences and identities including, but not limited to, First Nations, Inuit, and Metis, Black and racially marginalized communities, people with disabilities, 2S/LGBTQIA+ people, and others who have been systemically excluded from public sector and private institutions.This commitment is grounded in our Truth and Reconciliation Action Plan, our People Strategy, and HEC's Health Equity Framework - which together reflect our accountability to building an equitable, inclusive, and culturally safe organization.

We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request throughout all stages of the selection process.
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Chez Excellence en sante Canada (ESC), nous croyons que l'impact nait de la rencontre entre sens et passion. Notre equipe brillante, determinee et passionnee contribue a faconner un avenir ou chaque personne au Canada recoit des soins et services de sante surs et de qualite.Nous visons l'equilibre entre performances elevees et epanouissement professionnel. Nous donnons le meilleur de nous-memes, car nous savons que c'est ainsi que nous faisons bouger les choses. ESC vous invite a faire partie d'une equipe qui collabore avec des patients et des patientes, des personnes proches aidantes et des prestataires de soins de sante de partout au pays afin d'ameliorer durablement les soins au moyen d'innovations eprouvees. Ensemble, nous diffusons et mettons a l'echelle les ameliorations en matiere de qualite et de securite, nous renforcons les capacites et le leadership collectif et nous catalysons le changement dans les politiques et les pratiques pour ameliorer les soins et services de sante pour toutes les personnes vivant au Canada.
Si vous souhaitez contribuer a la transformation du systeme de sante canadien et que le travail d'equipe vous motive, joignez-vous a ESC en posant votre candidature pour le poste ci-dessous!

Type de poste : Temporaire a temps plein (contrat de 13 mois)
Sous la responsabilite de : Directrice, Politiques de sante et programmes
Fourchette typique a l'embauche : $53,066 - $63,066
Nombre de postes vacants: 1
Lieu de travail : Nous sommes un organisme de sante pancanadien et acceptons les candidatures de partout au pays. Notre siege social est situe a Ottawa, en Ontario, et nous acceptons les options de travail flexibles (teletravail, travail hybride, horaires flexibles et semaines de travail comprimees).
Date limite de candidature : 8 septembre 2026, 8 h 30 (HE)
Pour postuler : https://hecesc.bamboohr.com/careers

Ce portefeuille catalyse le changement dans les politiques et les pratiques des systemes de sante en aidant les dirigeants et dirigeantes et les responsables des politiques de sante a faire face a des problemes complexes a l'aide de methodes variees. L'equipe Politiques de sante et programmes travaille avec les equipes des programmes et projets collaboratifs d'ESC pour developper les capacites et les connaissances internes relatives a l'application d'un eclairage politique aux activites menees, afin de reperer les leviers et les obstacles strategiques, ainsi que les possibilites d'appuyer le changement dans les politiques. En tant que programme de soutien aux politiques, aussi bien a l'interne qu'aupres des gouvernements et d'autres parties prenantes du reseau de la sante, l'equipe appuie les processus d'intervention en matiere de politiques sur des enjeux determines, en utilisant un large eventail de produits : des notes d'information, des donnees probantes, des analyses contextuelles, des laboratoires des politiques et des tables rondes sur les themes strategiques prioritaires qui cadrent avec le plan operationnel d'ESC, ou qui ont ete cernes dans le cadre de consultations sur les politiques avec les parties prenantes.

Le coordonnateur ou la coordonnatrice de programme assume des responsabilites dans trois domaines principaux :

1. Fournir un soutien administratif important a la directrice, au responsable principal ou a la responsable principale de programme ainsi qu'a son equipe ;
   
2. Gerer et coordonner les evenements et les projets du domaine de programme, y compris les programmes en ligne et les reunions visant a favoriser l'innovation eclairee par des donnees probantes au sein des organismes de sante et a nouer des liens avec les dirigeants et dirigeantes des services de sante dont la collaboration est essentielle aux priorites strategiques d'ESC; et
   
3. Soutenir et coordonner globalement les programmes pour aider l'equipe, entre autres en preparant le materiel de breffage pour aider a la planification et a la mise en uvre de programmes.

Responsabilites principales :

• Tenir a jour divers calendriers pour la direction et le responsable principal ou la responsable principale de programme (reunions, echeances de projets, etc.).
• Rapprocher regulierement les formulaires d'autorisation de voyage, les notes de frais et les depenses imputees aux cartes de credit, pour tenir a jour le registre des depenses, selon les besoins.
• Coordonner des reunions internes et externes, des invitations a prononcer des allocutions et a participer a des conferences ainsi que les preparatifs de voyage; preparer des exposes et des discours; trier les appels entrants, les courriels et la correspondance et, dans la mesure du possible, y repondre de facon autonome.
• Planifier et assister a des reunions virtuelles sur Microsoft Teams ou Zoom. Fournir un soutien de base aux personnes participantes et invitees pour resoudre certains problemes (problemes d'acces aux reunions virtuelles, problemes audio ou video, partage d'ecran, gestion des roles et permissions).
• Coordonner des projets et des taches lies a l'elaboration du programme, a l'evaluation du programme, aux comites et aux initiatives semblables, y compris determiner les jalons qui approchent et veiller au respect des echeances.
• Fournir de l'information pour orienter et appuyer l'elaboration du budget des projets et des activites, assurer le suivi budgetaire et effectuer le rapprochement des comptes.

Experience et qualifications demandees :

• Diplome d'etudes collegiales en administration de bureau, en administration des affaires ou dans une discipline connexe; ou une combinaison equivalente de formation et/ou d'experience professionnelle.
  
• Minimum de deux (2) annees d'experience progressive dans un milieu de travail au rythme rapide, de preference dans un organisme de sante ou sans but lucratif.
  
• Bilinguisme anglais-francais de preference (niveau C - avance - en communication en anglais obligatoire).
  
• Excellente connaissance de la suite et de l'environnement virtuel Microsoft Office.
  
• Atout : capacite averee a travailler dans le domaine de la sante et des services de sante, en particulier celui de l'amelioration de la qualite ou de la securite des patients.

Ce role est fait pour vous si vous presentez les caracteristiques suivantes :

• Excellentes competences en relations interpersonnelles et en resolution de problemes.
  
• Excellentes competences en gestion de projets, notamment la capacite de planifier et de collaborer avec d'autres equipes de l'organisme.
  
• Excellentes aptitudes en communication orale et ecrite.
  
• Capacites averees en gestion du temps. Bon sens de l'organisation et souci du detail.
  
• Capacite de faire preuve de tact et de diplomatie et de respecter la confide...