Long Beach, CA · On-site
$14 - $24.02/hr
Conducts various surveys related to health assessments and member/provider satisfaction. Accurately ... other support center objectives. Proactively engages and collaborates with various internal ...
Long Beach, CA · On-site
$14 - $24.02/hr
Conducts various surveys related to health assessments and member/provider satisfaction. Accurately ... other support center objectives. Proactively engages and collaborates with various internal ...
Support Center Operator Location: Birmingham, AL (Onsite) Duration: 12+ Months (Contract) Job Responsibilities Day-to-day monitoring of the primary SCADA and ancillary systems for health and ...
Support Center Operator Location: Birmingham, AL (Onsite) Duration: 12+ Months (Contract) Job Responsibilities Day-to-day monitoring of the primary SCADA and ancillary systems for health and ...
Vancouver, WA · On-site
$18 - $23/hr
The Opportunity Pier 360 is seeking Peers to provide center-based support in Vancouver, WA. Pier ... All CVAB's programs employ people living in mental health and/or substance use recovery. As a Peer ...
Quick apply
Vancouver, WA · On-site
$18 - $23/hr
The Opportunity Pier 360 is seeking Peers to provide center-based support in Vancouver, WA. Pier ... All CVAB's programs employ people living in mental health and/or substance use recovery. As a Peer ...
Vancouver, WA · On-site
$18 - $23/hr
The Opportunity Pier 360 is seeking Peers to provide center-based support in Vancouver, WA. Pier ... All CVAB's programs employ people living in mental health and/or substance use recovery. As a Peer ...
Vancouver, WA · On-site
$18 - $23/hr
The Opportunity Pier 360 is seeking Peers to provide center-based support in Vancouver, WA. Pier ... All CVAB's programs employ people living in mental health and/or substance use recovery. As a Peer ...
Birmingham, AL · On-site
Support Center Operator Location: Birmingham, AL (Onsite) Duration: 12+ Months (Contract) Day-to-day monitoring of the primary SCADA and ancillary systems for health and availability. Front-line ...
Birmingham, AL · On-site
Support Center Operator Location: Birmingham, AL (Onsite) Duration: 12+ Months (Contract) Day-to-day monitoring of the primary SCADA and ancillary systems for health and availability. Front-line ...
Spokane, WA · On-site
$22/hr
... Health Reimbursement Account with monthly company contributions • Monthly performance-based ... our support center and on jobsites. We combine old school skill sets with new technology and ...
Spokane, WA · On-site
$22/hr
... Health Reimbursement Account with monthly company contributions • Monthly performance-based ... our support center and on jobsites. We combine old school skill sets with new technology and ...
Vancouver, WA · On-site
$18 - $23/hr
The Opportunity Pier 360 is seeking Peers to provide center-based support in Vancouver, WA. Pier ... All CVAB's programs employ people living in mental health and/or substance use recovery. As a Peer ...
Vancouver, WA · On-site
$18 - $23/hr
The Opportunity Pier 360 is seeking Peers to provide center-based support in Vancouver, WA. Pier ... All CVAB's programs employ people living in mental health and/or substance use recovery. As a Peer ...
Austin, TX · On-site
$17.75 - $24/hr
Support Center Representative Hiring Department: Enterprise Technology - Customer Support Position ... Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) * Voluntary ...
Austin, TX · On-site
$17.75 - $24/hr
Support Center Representative Hiring Department: Enterprise Technology - Customer Support Position ... Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) * Voluntary ...
Nashville, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
Nashville, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
Spring Hill, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
Spring Hill, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
Nashville, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
Nashville, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
Nashville, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
Nashville, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
Panama City, FL · On-site
$32K - $34K/yr
HEALTH SUPPORT SPECIALIST - 64003522 Date: Aug 18, 2026 The State Personnel System is an E-Verify ... Uses Center of Disease Control (CDC) approved equipment correctly and follows established protocols ...
Panama City, FL · On-site
$32K - $34K/yr
HEALTH SUPPORT SPECIALIST - 64003522 Date: Aug 18, 2026 The State Personnel System is an E-Verify ... Uses Center of Disease Control (CDC) approved equipment correctly and follows established protocols ...
Madison, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
Madison, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
Nashville, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
Nashville, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
Austin, TX · On-site
$16.75 - $21.50/hr
Support Center Representative ---- Hiring Department: Enterprise Technology - Customer Support ... Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) * Voluntary ...
Austin, TX · On-site
$16.75 - $21.50/hr
Support Center Representative ---- Hiring Department: Enterprise Technology - Customer Support ... Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) * Voluntary ...
Nashville, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
Nashville, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
Nashville, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
Nashville, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
Goodlettsville, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
Goodlettsville, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
Nashville, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
Nashville, TN · On-site
More about our team The LBS Payroll team operates at the center of a rapidly evolving, enterprise-wide function supporting a growing healthcare organization. With a recent transition to Oracle and ...
$14 - $24.02/hr
Full-time
Re-posted 24 days ago
8.0
Based on 199 frontline employees who took The Breakroom Quiz
170th of 315 rated insurance
Provides level I support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, and identifies opportunities to improve the member and provider experience.
Essential Job Duties
Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business.
Conducts various surveys related to health assessments and member/provider satisfaction.
Accurately documents pertinent details related to member or provider inquiries.
Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.
Demonstrates ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
Listens attentively, captures relevant information, and identifies member or provider inquiries and concerns.
Meets or exceeds individual performance goals established for the position in the areas of: call quality, attendance, adherence and other support center objectives.
Proactively engages and collaborates with various internal/external stakeholders.
Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up.
Supports provider needs related to inquiries and assistance involving member eligibility and covered benefits, provider portal, and status of submitted claims.
Required Qualifications
Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
Customer service skills.
Data processing experience.
Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
Effective verbal and written communication skills.
Basic proficiency in Microsoft Office suite and applicable software programs.
Preferred Qualifications
Systems training/experience for the following : Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
Call center experience.
Managed care/health care experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Pay Range: $14 - $24.02 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Get the full story on Breakroom
Sourced by ZipRecruiter
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others.
Health care and social assistance
10,000+ Employees
Long Beach, CA, US
1980
