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Harris Computer Systems

Harris Computer Systems

75 jobs near Columbus, OH

Computacenter

Service Delivery Manager

Plano, TX · On-site

$135K - $165K/yr

About the role As a Service Delivery Manager, you will ensure the seamless delivery of various ... Ensuring that systems, procedures, and methodologies are in place to support outstanding service ...

InterSources

Service Delivery Manager

Bellevue, WA · On-site

Service Delivery Manager Bellevue, WA (Day 1 onsite or Hybrid) Long Term Must have Skills: Strong experience in various ITIL areas like Incident management, Service Management, Problem management ...

HireTalent

Service Delivery Manager

Carrollton, TX · On-site

Overview We are seeking a highly driven Service Delivery Manager (SDM) to lead and coordinate ... Experience with virtual call systems (Genesys preferred) * Tableau (userlevel experience)

QD Sverige AB

NY · On-site

$80 - $100/hr

Som Service Delivery Manager ansvarar du för att våra kunder får stabila och högkvalitativa IT‑leveranser som stödjer deras affärsbehov. Du är huvudkontakt för flera kunder, driver dialogen ...

New

BeyondReach

Service Delivery Manager

Cedar Rapids, IA · On-site

Service Delivery Manager BUSINESS UNIT: BeyondReach FUNCTION: Service Delivery REPORTS TO : Director of Operations CLASSIFICATION: Exempt LOCATION: Cedar Rapids, Iowa EDUCATION: Bachelors Degree ...

GardaWorld

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to ...

Zones, LLC

Service Delivery Manager

Albany, NY · On-site

$120 - $140/hr

Position Overview The Service Delivery Manager's role is to develop and manage partnerships with ... Develop and implement systems and processes to support meeting client SLAs. * Train, mentor and ...

GardaWorld

Service Delivery Manager

Thunder Bay, ON

CA$63K - CA$70K/yr

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to ...

Datavant

Service Delivery Manager

Atlanta, GA · On-site

$72K - $78K/yr

... The Manager, Service Delivery leads operational execution across one or more assigned sites ... You have experience with ROI workflows or EMR systems * You have led multi-site teams * You have ...

Davies

The Regional IT Service Delivery Manager (R ITSDM) is responsible for ensuring stable, reliable, and customer-centric IT services across the region. This role bridges global IT strategy with local ...

Eliq

Service Delivery Manager

Argillite, KY

We're looking for a Service Delivery Manager to partner with enterprise clients-supporting smooth ... mapping systems, coordinating integrations, and ensuring our platform consistently delivers ...

Zones

Service Delivery Manager

Albany, NY · On-site

The Service Delivery Manager's role is to develop and manage partnerships with global and ... Develop and implement systems and processes to support meeting client SLAs. * Train, mentor and ...

Astronomer

Service Delivery Manager

New York, NY · On-site

About the Role As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer's Professional Services team, helping accelerate and de-risk customer outcomes by ...

T-Mobile

Service Delivery Manager - GOV

Edina, MN · On-site

$84K - $151K/yr

Job Overview The Service Delivery Manager - GOV is responsible for the disciplined execution of public-sector and regulated B2B service deliveries at T-Mobile. This role ensures deployment and ...

Harriscomputer

$20.01/hr

... Managed Services - Springhill Medical Center About Altera Altera, a member of the N. Harris ... Monitoring computer systems, networks, and applications to ensure continuous operation and identify ...

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Showing results 21-40

Service Delivery Manager

Computacenter

Plano, TX • On-site

$135K - $165K/yr

Full-time

Posted 26 days ago

Computacenter rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

117th of 224 rated it services

Job description

About the role
As a Service Delivery Manager, you will ensure the seamless delivery of various service streams to both internal business partners as well as external customers. The Service Delivery Manager will be responsible for analyzing, improving, and developing process & procedures to enable highly reliable and efficient operations and quality of service.
This role requires 85% travel.
Annual salary range: $135K - $165K USD
What you'll be doing
  • Managing customer escalations and providing executive-level reporting to ensure customers are kept informed during major incidents and outages.
  • Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
  • Collaborating across multiple teams to drive efficiencies both up and down stream within the lifecycle of a project.
  • Providing and presenting accurate and regular reports on performance of the service delivery.

What you have
  • Proven track record of effectively managing budgets
  • Demonstrated expertise in managing operations and technical resources
  • Extensive experience in delivering high-quality services within a datacenter environment
  • Strong background in process engineering
  • Successfully led and managed large teams, ensuring seamless shift coverage
  • In-depth understanding and practical application of Lean principles
  • Exceptional client-facing and stakeholder management skills, with a proven track record of building relationships at senior levels (e.g., CIO, CTO, Director).
  • Demonstrated experience handling high-pressure situations, including escalations, critical incidents, and managing customer expectations under challenging circumstances.
  • Bachelor's degree or equivalent job experience.
  • 5 years of experience working within a project management practice.
  • Operational ability in a diverse, large-scale environment.
  • Knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
  • Experience with Microsoft Office Suite
  • Legal authorization to work in the United States.

Bonus points
  • Experience with Smartsheets.
  • Experience with ServiceNow.
  • Project management or IT certification

What you can expect
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

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