Harper Tech Code

Position Overview

Proactive and detail-oriented Product Operations Manager to oversee software testing, manage bug and enhancement requests, and serve as the primary liaison between clients and the development team. This role combines quality assurance, project coordination, client relationship management, and operational support to ensure software issues, urgent requests, and daily builds and bugs are handled efficiently and professionally.

The ideal candidate is highly organized, an excellent communicator, technically curious, and persistent in driving issues through resolution. This is a fast-paced environment.

Key Responsibilities

Software Testing & Quality Assurance

• Perform hands-on testing of software applications, features, and daily builds.
• Identify, document, and reproduce software bugs and usability issues.
• Validate fixes and enhancements before release.
• Monitor overall software quality and user experience.
• Create and maintain test cases, testing procedures, and QA documentation.

Bug & Enhancement Management

• Receive, prioritize, and track bugs and enhancement requests reported internally or by clients.
• Clearly document issues and communicate requirements to the development team.
• Follow up consistently with developers to ensure timely completion of tasks.
• Verify completed fixes and coordinate deployment readiness.
• Maintain issue tracking systems and status reporting.

Client Relationship Management

• Serve as the main point of contact between clients and the development team.
• Meet regularly with clients to review issues, updates, and project progress.
• Manage client expectations and communicate timelines effectively.
• Handle urgent requests, escalations, and production-related issues with professionalism and urgency.

• Build strong, long-term client relationships through responsive support and communication.

Project Coordination & Daily Operations

• Coordinate daily builds, releases, and deployment communication.
• Assist in prioritizing development tasks based on business and client needs.
• Facilitate communication between technical and non-technical stakeholders.
• Track project progress and provide regular updates to leadership and clients.
• Help improve internal processes for QA, support, and client communication.

Qualifications

• 2+ years of experience in software QA, project coordination, client success, or a related role.
• Strong understanding of software development lifecycles and testing processes.
• Experience using bug tracking and project management tools (Jira, Trello, Asana, etc.).
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Ability to manage multiple priorities and urgent issues simultaneously.
• Comfortable working directly with both technical teams and clients.
• Strong problem-solving and follow-through skills.

Preferred Qualifications

• Experience working in Agile or Scrum environments.
• Basic technical understanding of web or software applications.
• Experience managing software releases or deployments.
• Customer support or account management experience.

Employment Type

• Full-Time
• Salary Position

What Success Looks Like

• Bugs and enhancement requests are documented clearly and resolved efficiently.
• Clients feel informed, supported, and confident in the process.
• Development teams receive organized, actionable feedback and priorities.
• Daily builds and urgent requests are managed smoothly with minimal disruption.
• Communication between clients and developers remains professional, proactive, and productive.