Harbor Point Heating And Air

Office Administrator – HVAC Company

Location: Baltimore County, MD | Hybrid after initial onboarding period | Full-Time

About the Role

We're an established HVAC company looking for an experienced Office Administrator to join our team right away. This role keeps our office running smoothly - managing schedules, customer communications, paperwork, and day-to-day operations that support our technicians and keep our customers happy.

This position starts with in-office for training and onboarding, then transitions to a hybrid schedule once you're up to speed.

What You'll Do

• Answer phones, respond to customer inquiries, and schedule service appointments
• Coordinate technician schedules and dispatch for service calls
• Process invoices, payments, and basic bookkeeping tasks
• Maintain customer records and service history in our system
• Order and track supplies, parts, and equipment as needed
• Handle general office correspondence, filing, and administrative support
• Assist with permits, licensing paperwork, or vendor communications as needed

What We're Looking For

• Prior experience as an office administrator, coordinator, or in a similar role (HVAC or trades industry experience)
• Strong organizational skills and attention to detail
• Comfortable with scheduling software and basic accounting tools
• Excellent phone manner and customer service skills
• Reliable and able to work independently once trained

What We Offer

• Competitive pay based on experience
• Hybrid schedule after initial in-office training period, potential for full remote
• Health, Dental, Vision, 401K Benefits, and PTO.
• A supportive, close-knit team environment