Build a Career That Makes a Difference
Are you a highly organized, detail-oriented professional who thrives on helping leaders succeed, managing multiple priorities, and creating order from complexity?
Do you enjoy taking ownership, building relationships, solving problems, and ensuring that nothing falls through the cracks?
If so, HandyPro International may be the opportunity you've been looking for.
This position offers a significant opportunity for professional growth and advancement for an individual seeking a long-term career with a growing national organization.
We are seeking an exceptional Home Modifications & Executive Office Manager to serve as a key member of our leadership support team. This individual will work directly with the President while overseeing the administration and coordination of our Home Modifications Department, supporting office operations, managing special projects, and assisting with company initiatives that drive growth and operational excellence.
This is a high-visibility position that requires exceptional communication skills, attention to detail, follow-through, professionalism, and a commitment to excellence.
About HandyPro International
HandyPro International is a national leader in home accessibility and aging-in-place solutions. Through our network of franchise owners and industry partners, we help seniors and individuals with disabilities live safely, independently, and comfortably in their homes.
Our mission is simple:
Creating Remarkable Experiences.
Every project we complete improves the quality of life for the people we serve.
Position Overview
The Home Modifications & Executive Office Manager serves as the primary administrative and coordination leader for HandyPro International's Home Modifications Program while providing executive support to the President and assisting with office administration and special projects.
This individual serves as a trusted partner to leadership and acts as a primary liaison between insurance carriers, franchise owners, subcontractors, clients, case managers, and internal team members.
The successful candidate is an A-player who takes ownership, communicates effectively, follows through on commitments, and consistently delivers a high level of professionalism and accuracy.
Key Responsibilities
Home Modifications Program Management (Approximately 50%)
- Serve as the primary point of contact for insurance carriers, franchise owners, subcontractors, case managers, and clients.
- Coordinate Home Modification projects from referral through completion.
- Prepare, organize, and submit estimates for carrier review and approval.
- Create work orders and distribute project information to franchise owners and subcontractors.
- Track project progress, approvals, documentation, and completion milestones.
- Maintain accurate project records and job files.
- Submit required documentation and paperwork to insurance carriers and referral partners.
- Develop and maintain strong carrier and referral relationships.
- Assist in identifying and developing new carrier relationships and opportunities.
- Ensure project information is accurate, complete, and properly documented.
- Identify and implement process improvements that enhance efficiency and customer experience.
Executive Support to the President (Approximately 25%)
- Serve as a trusted administrative and project support partner to the President.
- Assist with executive scheduling, meeting coordination, and follow-up activities.
- Prepare reports, presentations, agendas, and executive communications.
- Track action items and help ensure priorities remain on schedule.
- Assist with strategic initiatives and special projects.
- Maintain strict confidentiality regarding company, personnel, financial, and operational matters.
- Act as a communication bridge between leadership, franchise owners, vendors, and internal departments.
Office Management (Approximately 15%)
- Open and close office facilities as assigned.
- Manage office supplies, equipment, and purchasing needs.
- Answer incoming phone calls and direct inquiries appropriately.
- Coordinate office vendors and service providers.
- Maintain organized office systems and records.
- Assist with internal meetings, scheduling, and administrative functions.
- Help maintain a professional, organized, and efficient office environment.
ProCrew & Program Oversight (Approximately 10%)
- Provide oversight and support for ProCrew personnel.
- Assist with onboarding and training efforts.
- Monitor customer service performance and responsiveness.
- Review and report weekly call center KPIs and performance metrics.
- Support accountability and continuous improvement initiatives.
- Assist leadership with customer service escalations when necessary.
What Success Looks Like
- Home Modification projects move efficiently through the approval and completion process.
- Franchise owners receive timely and professional support.
- Insurance carriers receive accurate and complete documentation.
- Office operations run smoothly and efficiently.
- ProCrew performance is measured, supported, and improved.
- Leadership receives timely and accurate information.
- Clients experience the high level of service that defines HandyPro.
- Projects, communications, and priorities are executed with excellence and attention to detail.
Qualifications
Required
- Minimum of three (3) years of experience in project coordination, office management, executive support, construction administration, insurance administration, customer service management, or a related field.
- Exceptional organizational and time-management skills.
- Strong attention to detail and commitment to accuracy.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to manage multiple priorities simultaneously.
- Strong problem-solving and critical-thinking abilities.
- Proficiency with Microsoft Office, Google Workspace, CRM systems, and project management software.
- Professional and confident communication skills when working with clients, insurance carriers, franchise owners, subcontractors, and leadership.
- Self-motivated with the ability to work independently and take ownership of responsibilities.
- Ability to maintain confidentiality and exercise sound judgment.
Preferred
- Experience in construction, remodeling, accessibility services, insurance restoration, workers' compensation, or home modifications.
- Experience supporting executives or leadership teams.
- Experience supervising or coordinating personnel.
- Familiarity with project management systems and workflow management.
Who Will Thrive Here
The ideal candidate is an A-player who:
- Takes ownership and initiative.
- Pays attention to the details others miss.
- Communicates clearly and professionally.
- Follows through on commitments.
- Enjoys helping people and solving problems.
- Thrives in a fast-paced environment.
- Is highly organized and process-oriented.
- Maintains a positive and professional attitude.
- Wants to grow with a company and contribute to something meaningful.
What We Offer
- Competitive compensation based on experience.
- Paid time off.
- Health and retirement benefits.
- Professional development and advancement opportunities.
- Direct exposure to leadership and strategic initiatives.
- A collaborative, supportive, and purpose-driven work environment.
- The opportunity to make a meaningful impact on the lives of seniors and individuals with disabilities across the country.
If you are looking for more than just a job and want to build a long-term career with a growing organization committed to excellence, we encourage you to apply.