Hampton Inn Shawnee

Description
Position Title: Housekeeping Attendant / Room Attendant
Department: Housekeeping
Reports To: Housekeeping Supervisor / Executive Housekeeper
Job Summary: The Housekeeping Attendant is responsible for maintaining the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and hotel spaces. This role ensures a high standard of guest satisfaction by creating a clean, safe, and welcoming environment.
Skills & Competencies

• Attention to cleanliness and detail
• Reliability and punctuality
• Customer service mindset
• Ability to follow instructions and procedures
• Efficiency and organizational skills
• Basic knowledge of cleaning techniques and safety standards

Working Conditions

• Fast-paced hospitality environment
• Physically demanding tasks (lifting, bending, standing for long periods)
• Exposure to cleaning chemicals and equipment
• May work in varying temperatures and conditions

Performance Expectations

• Maintain high guest satisfaction scores related to cleanliness
• Complete assigned rooms within standard time frames
• Uphold the hotel brand and cleanliness standards consistently

Responsibilities
Key Responsibilities
• Clean and service assigned guest rooms according to hotel standards (dusting, vacuuming, sanitizing, etc.)
• Change bed linens, towels, and replenish guest amenities
• Inspect rooms for cleanliness, damage, and maintenance needs
• Report any maintenance issues or safety hazards promptly
• Clean and maintain public areas such as hallways, lobbies, and restrooms
• Properly handle and store cleaning equipment and chemicals
• Respond to guest requests in a timely and courteous manner
• Follow hotel policies regarding safety, hygiene, and security
• Assist with deep cleaning projects as needed
• Ensure compliance with health and sanitation guidelines
Qualifications
Qualifications & Requirements
• High school diploma or equivalent preferred
• Previous housekeeping or hospitality experience is a plus
• Ability to work independently and as part of a team
• Strong attention to detail and time management skills
• Physical ability to stand, walk, bend, lift, and perform repetitive tasks
• Good communication and customer service skills
• Flexibility to work weekends, holidays, and varying shifts