Hampton Inn Boca Raton

33 jobs near Boca Raton, FL

Hotel Desk Clerk

Boca Raton, FL ยท On-site

$12.25 - $15.25/hr

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the pristine lobby ...

Hotel Housekeeper

Boca Raton, FL

$13 - $17/hr

When a guest walks into our rooms - imagine the first look they take. Followed by the sigh of relief because they've arrived in their home away from home, be it for a night or a week, and it ...

Hotel Housekeeper

Boca Raton, FL

$13 - $17/hr

When a guest walks into our rooms - imagine the first look they take. Followed by the sigh of relief because they've arrived in their home away from home, be it for a night or a week, and it ...

Hotel Houseman

Boca Raton, FL

$12.25 - $14.75/hr

When a guest walks into a pristine lobby or enters their room for the first time with everything exactly placed just right it is the beginning of every detail, adding up to an experience our guests ...

Laundry Attendant

Boca Raton, FL ยท On-site

$12.75 - $15.50/hr

You don't have to be a traveler to understand exactly how it feels to fall into a clean bed after a long day. As a Laundry Attendant, you appreciate the importance of clean sheets and fresh towels ...

Hotel Housekeeper

Boca Raton, FL ยท On-site

$13 - $17/hr

When a guest walks into our rooms - imagine the first look they take. Followed by the sigh of relief because they've arrived in their home away from home, be it for a night or a week, and it ...

Hotel Houseman

Boca Raton, FL ยท On-site

$12.25 - $14.75/hr

When a guest walks into a pristine lobby or enters their room for the first time with everything exactly placed just right it is the beginning of every detail, adding up to an experience our guests ...

Hotel Housekeeper

Boca Raton, FL

$13 - $17/hr

When a guest walks into our rooms - imagine the first look they take. Followed by the sigh of relief because they've arrived in their home away from home, be it for a night or a week, and it ...

Hotel Houseman

Boca Raton, FL

$12.25 - $14.75/hr

When a guest walks into a pristine lobby or enters their room for the first time with everything exactly placed just right it is the beginning of every detail, adding up to an experience our guests ...

Hotel Desk Clerk

Boca Raton, FL ยท On-site

$12.25 - $15.25/hr

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the pristine lobby ...

Laundry Attendant

Boca Raton, FL

$12.75 - $15.50/hr

You don't have to be a traveler to understand exactly how it feels to fall into a clean bed after a long day. As a Laundry Attendant, you appreciate the importance of clean sheets and fresh towels ...

Laundry Attendant

Boca Raton, FL

$12.75 - $15.50/hr

You don't have to be a traveler to understand exactly how it feels to fall into a clean bed after a long day. As a Laundry Attendant, you appreciate the importance of clean sheets and fresh towels ...

Hotel Houseman

Boca Raton, FL

$12.25 - $14.75/hr

When a guest walks into a pristine lobby or enters their room for the first time with everything exactly placed just right it is the beginning of every detail, adding up to an experience our guests ...

Laundry Attendant

Boca Raton, FL

$12.75 - $15.75/hr

You don't have to be a traveler to understand exactly how it feels to fall into a clean bed after a long day. As a Laundry Attendant, you appreciate the importance of clean sheets and fresh towels ...

Hotel Housekeeper

Boca Raton, FL

$13 - $17/hr

When a guest walks into our rooms - imagine the first look they take. Followed by the sigh of relief because they've arrived in their home away from home, be it for a night or a week, and it ...

Hotel Houseman

Boca Raton, FL

$12.25 - $14.75/hr

When a guest walks into a pristine lobby or enters their room for the first time with everything exactly placed just right it is the beginning of every detail, adding up to an experience our guests ...

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Front Desk Agent- Holiday Inn Boca Raton North

Lexima

Boca Raton, FL โ€ข On-site

$16.50/hr

Full-time

Re-posted 18 days ago


Job description

Holiday Inn & Suites is looking for a Front Desk Agent that will be responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. The individual is also responsible for all reservation and inquiry calls during their shift. They are expected to actively develop superior service skills in dealing with clients, guest, and co-workers.
Responsibilities
โ€ข Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
โ€ข Handle check-ins and check-outs in a friendly, efficient and courteous manner.
โ€ข Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
โ€ข Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).
โ€ข Ensure delivery of packages, mail and messages as needed to guests.
โ€ข Follow all Lexima/Brand credit policies.
โ€ข Be aware of all rates, packages, and special promotions.
โ€ข Be familiar with all in house groups.
โ€ข Be aware of closed out and restricted dates.
โ€ข Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
โ€ข Fully understand and be able to operate all relevant aspects of the front desk computer system.
โ€ข Focus on his/her role in contributing to guest satisfaction surveys.
โ€ข Demonstrate appropriate phone skills.
โ€ข Use Lexima/brand selling guidelines as part of the inquiry call process.
โ€ข Consistently perform above average in the mystery call process.
โ€ข Follow up on all wait list reservations.
โ€ข Manage suite inventory.
โ€ข Complete shift responsibility checklist.
โ€ข Keep front office area clean and organized.
โ€ข Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations
โ€ข Participate in all-employee meetings, events and other functions required by management.
โ€ข Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology.
โ€ข Develop full understanding of hotel amenities and services.
โ€ข Understand emergency procedures and be prepared to help when necessary.
โ€ข Operate radios efficiently and professionally in communicating with the hotel staff.
โ€ข Ensure correct and accurate cash handling while at the front desk.
โ€ข Use proper radio etiquette when communicating with other employees.
โ€ข Perform any other duties as requested by management.
Qualifications
โ€ข High school diploma or equivalent required.
โ€ข A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status