Hales A/c

1 job near Columbus, OH

Customer Care Representative

Hales A/C

Saint Petersburg, FL โ€ข On-site

$20/hr

Other

Medical, Dental, Vision, PTO

Re-posted 3 days ago


Job description

๐Ÿ“ On-Site | St. Petersburg, FL (4700 95th St N, St. Petersburg, FL 33708) ๐Ÿ’ต $20/hr base + sales commissions and uncapped SPIFFs ๐Ÿ•— Mondayโ€“Friday, 8amโ€“5pm + rotating on-call

Who We Are: Right Away Home Services (RAHS), parent company of Hales AC, is Florida's fastest-growing HVAC and home comfort company. We book fast, show up fast, and deliver top-tier service โ€” and we need a CCR who moves just as fast.

What You'll Do:

Handle inbound calls and convert every real opportunity into a booked job using proven scripts

Make daily outbound calls to past customers and new leads โ€” cold calls, maintenance reminders, follow-ups, reviews, duct cleaning, memberships, and more

Manage and confirm jobs on the schedule, acting as dispatcher and keeping the board moving

Serve as a front-line customer service representative for our brands

Take a rotating on-call shift covering 8pmโ€“8am. Here's the good news: our AI answers the overnight calls. You're only stepping in for escalations or true after-hours emergencies the AI can't handle โ€” not fielding every ring

Pitch in on other admin duties as needed

Hit your targets. Get rewarded. Simple.

This Role Is NOT For You If:

You want to work from home โ€” this is 100% in-office, every day, at our St. Petersburg location

You're not willing to take a rotating on-call shift (8pmโ€“8am) backing up our AI phone system

You aren't willing to make outbound cold calls

You can't follow a script or think sales isn't your job

You need everything to move slowly โ€” this is a fast-paced role for someone with strong computer skills who can think on their feet

What You Get:

๐Ÿ’ธ $20/hr base + sales commissions and SPIFFs ๐Ÿ“ˆ Bonus incentives for performance, sales, and productivity ๐Ÿฆท Health, dental, and vision insurance ๐Ÿ–๏ธ PTO + Paid Training ๐ŸŽฏ Real opportunity for growth โ€” not lip service ๐ŸŽ‰ Fun, fast-paced culture with people who actually want to win

What We're Looking For:

โœ”๏ธ Confident communicators who don't fold under pressure โœ”๏ธ Strong computer skills and the ability to multitask at speed โœ”๏ธ Sales-first mindset โ€” if you can't upsell, this isn't the job โœ”๏ธ Organized, dependable, and hungry to grow โœ”๏ธ Team players who thrive in a competitive environment

Sound Like You? Apply Now. But don't waste your time (or ours) if you're not ready to work hard, make calls, and get results.