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61 Hwi Jobs Hiring Near You

HWI

Customer Account Specialist II

Pittsburgh, PA · On-site

HWI has a fantastic opportunity to join our Customer Service Team as a Customer Account Specialist II. Summary The Customer Account Specialist II is focused on being the first and only call by ...

Calderys

Manufacturing Production Technician

Fulton, MO

$14.75 - $18.50/hr

HWI is an industry leader that powers the world economy to produce goods that sustain and enhance our lives. Our refractory products are used in every aspect of manufacturing across all product lines.

HWI

Maintenance Technician

White Cloud, MI · On-site

HWI has a fantastic opportunity to join our Maintenance Team as a Maintenance Technician. Summary: The Maintenance Technician plays an integral part in the safe and successful production of ...

HWI

Manager, Plant III

Pittsburgh, PA · On-site

HWI has a fantastic opportunity to join our Operations Team as a Manager, Plant III. Summary The Manager, Plant III is a highly specialized and critical position accountable for contributing to ...

HWI

Electrical Controls Engineer III

South Shore, KY · On-site

$65.60K - $87.70K/yr

HWI has a fantastic opportunity to join our Engineering Team as an Electrical Controls Engineer III. Summary: The Electrical Controls Engineer III maintains and updates control systems; manages all ...

HWI

Refractory Technician

Reading, PA · On-site

HWI has a fantastic opportunity to join our Value Added Services Team as a Refractory Technician. Summary The Refractory Technician is a customer facing, labor-intensive position skilled in lining ...

Calderys

Mining Engineer II

Fulton, MO · On-site

HWI has a fantastic opportunity to join our Mining Team as a Mining Engineer II. Summary The Mining Engineer II is accountable for contributing to HarbisonWalker Internationals overall business ...

HarbisonWalker International

Non Craft Welder

Gary, IN · On-site

$19.50 - $25.50/hr

HWI has a fantastic opportunity to join our team as a Non-Craft Welder. Summary At HWI our Craft Welders' support HWI's mission and vision to drive industry performance and deliver quality results.

HWI

Refractory Support Specialist II

Middletown, OH · On-site

HWI has a fantastic opportunity to join our Value Added Services Team as a Refractory Support Specialist II. Summary The Refractory Support Specialist II uses their specialized knowledge of ...

HRT Solutions

Mining Engineer II

Fulton, MO · On-site

HWI has a fantastic opportunity to join our Mining Team as a Mining Engineer II. Summary The Mining Engineer II is accountable for contributing to HarbisonWalker Internationals overall business ...

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Infographic showing various job openings at Hwi in the United States as of May 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 92% Physical, and 8% Remote job distribution.

Customer Account Specialist II

HWI

Pittsburgh, PA • On-site

Full-time

Posted 3 days ago

Job description

Job Description
HWI has a fantastic opportunity to join our Customer Service Team as a Customer Account Specialist II.
Summary
The Customer Account Specialist II is focused on being the first and only call by driving customer satisfaction and loyalty and acting as an advocate for the customer. The Customer Account Specialist II will serve customers by managing relationships, actively communicating with customers, addressing customer requests and proactively anticipating customers' needs. The Customer Account Specialist II will service inquiries for quotes, entering and managing orders, resolving disputes and customer complaints.
Responsibilities
  • Interacting with customers via email, phone, etc. to provide a prompt response to inquiries
  • Managing and processing incoming customer orders and requests
  • Following up on commitments to customers and internal constituents
  • Communicating and coordinating with internal departments to ensure ability to meet quality and delivery requirements
  • Maintaining customer records
  • Providing customer support when required with our customer facing tools and resources
  • Handling and resolving customer and shipping/delivery related complaints
  • Reviewing and responding to customer feedback and quality issues
  • Participating in improvement teams and providing feedback on internal processes and customer experience improvement opportunities

Requirements
  • The Customer Account Specialist II requires two (2) - four (4) years of customer service experience.
  • BA/BS degree or equivalent practical experience
  • Requires computer operation skills including, proficiency in Microsoft Office Suite and Oracle ERP.
  • Exceptional customer service, interpersonal, communication and problem-solving skills and the ability to work effectively in a team environment
  • Excellent organization skills with accurate and precise attention to detail
  • Ability to multitask, prioritize and work independently
  • Ability to handle stressful situations in a professional manner

Physical and Environmental Requirements
  • Physical Activity: Requires 1/3 to 2/3 of the time sitting and less than 1/3 of the time standing, walking, using hands and fingers, reaching, and speaking/hearing.
  • Lifting: Requires lifting up to 25 pounds less than 1/3 of time.
  • Vision: Requires accurate close and distance vision.
  • Environment: Requires more than 2/3 of the time working in an office setting with very limited exposure.
  • Noise: Requires exposure to moderate noise.

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