Hoyne Savings Bank

The Relationship Banker supports Hoyne’s mission of delivering exceptional customer service by acting as a trusted financial partner for clients. This role combines customer engagement, account management, sales, and teller level operational duties. Relationship Bankers identify customer needs, recommend appropriate solutions, and ensure smooth, accurate banking transactions while upholding Hoyne’s standards of professionalism and care along other duties and projects assigned. 

Relationship Building & Advisory Support

• Build meaningful, longterm customer relationships by understanding financial needs and recommending suitable Hoyne products and services.
• Proactively deepen existing relationships through personalized outreach, cross selling, and referrals to internal specialists (e.g., Mortgage, Business Banking, Investments when applicable).
• Serve as a knowledgeable, trusted point of contact for customers seeking guidance on financial solutions.

Teller Operations & Transactional Duties

•  Execute teller transactions including deposits, withdrawals, payments, transfers, and cash drawer balancing.
• Maintain operational accuracy, compliance, and adherence to Hoyne policies and regulatory standards.

Risk, Compliance & Operational Integrity

• Recognize and address potential fraud, suspicious activity, or risk indicators consistent with federal and bank policies.
• Maintain confidentiality of customer information and ensure compliance with privacy and security requirements.
• Follow all operational procedures, documentation standards, and audit ready practices.

Performance Metrics 

• Support branch growth by meeting or exceeding individual KPIs including but not limited to deposit growth, new account acquisition, and new household acquisition.
• Service Quality Indicators: High customer satisfaction scores, effective resolution of customer issues, and strong digital channel engagement.
• Operational Accuracy: Balanced cash drawers, low error rates, and consistent compliance with regulatory and internal controls.

Qualifications

• High school diploma or GED required.
• 1–3 years of experience in banking, customer service, or retail sales preferred.
• Strong communication, interpersonal, and problem solving skills.
• Ability to quickly learn banking systems, procedures, and digital platforms.
• Cash handling experience preferred.

Core Competencies

• Demonstrates Hoyne’s signature customer first approach by providing empathetic, reliable service.
• Identifies needs and presents financial solutions that align with customers’ goals.
• Build trust and longterm partnerships with clients and the community.
• Ensure transactions are accurate, compliant, and efficiently executed.
• Maintains vigilant adherence to policies, fraud detection, and regulatory standards.
• Embraces new tools, policies, and processes to support continuous improvement.
• Integrity & Accountability – Models the ethical and performance standards that define Hoyne’s legacy since 1887.