Guild House Hotel

Overview

Guild House Hotel is seeking a motivated and detail-oriented Hotel Manager to help lead the daily operations of a nationally historic boutique property in the heart of Philadelphia. This role is critical to delivering operational excellence, exceptional guest experiences, and brand growth.

Working closely with ownership, vendors, subcontractors, and local partners, the Hotel Manager will play a hands-on leadership role in establishing systems, managing staff, and creating a repeatable hospitality experience that can serve as a template for future destinations.

About Guild House Hotel:

Guild House Hotel is a women-owned, mission-driven hospitality brand focused on curating memorable, elevated guest experiences. We are a small but mighty team operating under a real estate investment company, collaborating closely and wearing multiple hats to deliver true luxury with heart and purpose.

Why Work Here?

• Be part of a historic, Michelin award-winning hotel
• Build your career in hotel management
• Join a women-owned, mission-driven hospitality brand
• Work within a collaborative, entrepreneurial environment
• Help shape processes and standards that will influence future hospitality projects
• Make a direct impact on guest experience, operations, and brand growth

Key Responsibilities:

Operations & Management

• Assist ownership with day-to-day hotel operations and performance
• Oversee housekeeping and maintenance teams to ensure cleanliness, safety, and excellence
• Maintain high operational standards across all guest touchpoints
• Create and implement standard operating procedures (SOPs) to streamline operations
• Manage inventory systems and coordinate with vendors and subcontractors

Guest Experience

• Deliver a best-in-class guest experience that drives positive reviews and repeat stays
• Proactively identify and resolve guest issues before they escalate
• Be on-call to handle guest inquiries or operational issues outside normal business hours
• Ensure every detail contributes to a seamless, luxury experience

Marketing & Brand Awareness

• Develop and present marketing initiatives to leadership to increase exposure and occupancy
• Support digital marketing efforts including SEO, analytics, and online presence
• Build brand awareness through local partnerships and community engagement

Networking & Community Engagement

• Build and nurture relationships with local businesses, organizations, and stakeholders
• Identify opportunities for partnerships that enhance guest experience and hotel visibility

Leadership & Ownership

• Lead by example with accountability, integrity, and high standards
• Communicate clearly and effectively with team members, vendors, and leadership
• Take responsibility for commitments and proactively declare and address breakdowns
• Remain open to candid feedback and continuously seek improvement

Guest Communication

Must have excellent written and verbal communication skills and a passion for creating memorable guest experiences. Candidate should be professional, warm, and highly responsive.

Sales & Upselling

Should have experience with sales and upselling, confidently promoting upgrades and add-ons while maintaining a guest-first approach.

Pricing & OTA Management

Experience managing hotel pricing and OTA platforms (Booking.com, Expedia, Airbnb, etc.) preferred. Candidates should understand rate accuracy, listing optimization, and occupancy/revenue strategy.

Required Qualifications:

• Background in hospitality or hotel operations
• Booking and sales experience
• Passion for creating memorable, guest-first experiences
• Ambitious, self-motivated, and solution-oriented
• Strong attention to detail and organizational skills
• Tech-savvy with access to a personal computer
• Punctual and reliable for all meetings, events, and shifts

Experience & Education

• Bachelor’s degree preferred but not required
• 2+ years of experience with inventory management systems
• 2+ years of experience in the hospitality industry and/or hotel operations
• Experience working in small teams or startup environments is a plus

Schedule & Availability

• Onsite 75% of the time
• Availability required for some evenings and weekends
• On-call availability as needed
• Must live in Philadelphia

Background Check Required