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The Front Desk Clerk must have the ability to perform all desk attendant functions including provide excellent service at the hotel front desk, performing all relevant functions including checking guests in and out, completing reservations, answering phones, and coordinating services for guests in a friendly and efficient manner. This position reports to the Front Desk Manager and Front Desk Lead.

Wage: $17.77 - $17.77

Benefits: Sick Pay (Sick Leave is provided in accordance with Washington State law, allowing employees to accrue one hour of sick leave for every 40 hours worked, to be used for personal illness, family care, and other qualifying reasons.); Employee Discounts, Recreation Program, Employee Assistance Program; Housing & Meal Plan Available

ESSENTIAL FUNCTIONS

• Assist guests through friendly interactions, answering questions, and completing tasks.
• Manage phone activity including providing general knowledge to callers and taking reservations.
• Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.
• Register and assign rooms to guests and give them their keys.
• Provide quotes for room rates and up-sell the guest when possible.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Respond to guest inquiries and resolve guest complaints within scope of authority, otherwise refer to the management.
• Provide administrative, reception and program support to management and staff.
• Maintain awareness of safety issues and report them immediately to your manager.
• Performs such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. preferred.
• Clerical skills including typing, filing, machine operations, cash register operation, and maintenance of records.
• Ability to undertake multiple tasks simultaneously.
• Computer proficiency.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Excellent interpersonal, administrative, telephone and other communication skills.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Ability to arrange and coordinate schedules for reservations.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly carrying 20-30lbs.
• Ability to sit at a desk and monitor phones for extended amounts of time.
• Ability to withstand temperatures in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal
• Computer-based hotel reservations system

Required Personal Protective Equipment

Ascending to 14,410 feet above sea level, Mount Rainier is an iconic point in the Washington landscape. Our associates gain valuable experience here while meeting guests and coworkers from around the world, and in their free time they have a magical world of pristine mountain meadows, majestic waterfalls, peaceful old-growth forests, and much more to explore! While we operate year-round, our primary season is the summer months, with most employment opportunities available between April and October. Our All-Star team members enjoy fantastic perks and an amazing work environment!