Group Marketing Services

Insurance Administrative Assistant / Customer Service Representative

Group Marketing Services is seeking a detail-oriented individual to join our team. In this role, you'll support agents and clients by providing exceptional customer service, processing insurance transactions, and assisting with day-to-day administrative operations.

About Us

We are a wholesale general agency dedicated to supporting the sales and service needs of insurance agents who offer health and benefit products. As a leading producer with the National Association of Benefits and Insurance Professionals, we are committed to providing exceptional service while fostering a collaborative and supportive workplace.

Key Responsibilities

• Process insurance quotes, new business applications, renewals, and agent contracting paperwork.
• Answer incoming phone calls, direct calls appropriately, and provide professional, courteous assistance to clients and agents.
• Deliver outstanding customer service by responding to inquiries, resolving billing and service issues, and maintaining positive relationships with clients, agents, and insurance carriers.
• Support agents with quoting, policy servicing, and retention efforts.
• Prepare correspondence, reports, and other administrative documents while maintaining accurate records and office files.
• Assemble and distribute broker kits, marketing materials, and other communications.
• Assist with marketing initiatives, advertising efforts, and community outreach events.
• Coordinate with internal departments to resolve customer concerns and ensure timely follow-up.
• Maintain accurate records of customer interactions, transactions, and policy activity.
• Provide general administrative support and assist with special projects as needed.

What's in It for You

• Comprehensive benefits package including medical, dental, vision, life insurance, and long-term disability coverage
• 401(k) plan with company match and profit-sharing opportunities
• Paid vacation and personal time off

Qualifications

• High school diploma or GED required
• Strong working knowledge of office technology and standard administrative procedures
• Experience operating common office equipment
• Previous health insurance experience is preferred but not required
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to work independently while contributing as part of a team
• Willingness to learn and adapt in a fast-paced environment

Job Type

• Full-time, 35-hour workweek
• Monday through Friday 8:30AM – 4:30PM

Salary

· $16 hourly, commensurate on experience and skill level