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Who We're Looking For

Revenue.io is seeking a Senior Implementation Consultant to join our established Implementation Team. As a Senior Implementation Consultant, you will be responsible for autonomously leading large-scale, strategic Enterprise customer implementations of the Revenue.io platform into Salesforce-centric environments, with strong authority and little oversight.

The ideal candidate for the Senior Implementation Consultant role is an experienced professional with a strong background in project management and customer success, and with very strong Salesforce administration and configuration experience. They should have at least 5 years of experience doing large, Salesforce-centric, enterprise implementations or Salesforce consulting. This individual is highly organized, an excellent communicator, and adept at building strong client relationships in large, complex, enterprise companies.

They should excel at leading projects from planning through execution, managing multiple implementations simultaneously, and customizing strategies to meet diverse customer needs. Experience in change strategy and management and delivering customized training is essential. The ideal candidate is proactive, detail-oriented, and committed to continuous improvement, both personally and for the implementation process.

What You'll DoProject Planning and Execution

• Manage 5-7 highly strategic, enterprise implementations simultaneously
• Develop strategic, solutions-oriented custom project plans in collaboration with Sales, including actionable, value-centric success criteria, key milestones, deliverables, and timelines
• Drive and manage customer communications related to implementation across the implementation lifecycle
• Develop, curate, and manage issues and risks that can impact the success of the implementation

Client Collaboration

• Provide consultative insights on industry best practices related to sales productivity and optimization
• Design custom, solution-based implementation plans that address customer business challenges, using Revenue.io's proprietary Value Realization Framework (VRF)

• Lead customers through technical configuration and customized training and enablement sessions
• Align success criteria to support a "Quick Win" that shows value quickly
• Showcase reports, dashboards, and measurable KPIs for tracking continuous improvements and adoption across the wider business
• Provide best-in-class project management, platform expertise, and knowledge of customer goals and priorities

Cross-Functional Coordination

• Collaborate with the CSM, AE, and wider account team on implementation execution and task delegation
• Communicate key customer feature requests to the Product Team and strategically communicate execution expectations to the customer
• Identify and communicate upsell opportunities to CSM and AE

Issue Resolution

• Self-test and effectively troubleshoot technical issues of all complexities during implementation for both Salesforce and the Revenue.io platform
• Escalate customer issues via support channels with appropriate details.
• Use relationship-building strategies to handle challenging customer conversations.

Implementation Improvements

• Be highly contributive to the development of Solution Playbooks including the identification of new solutions
• Be highly contributive to both identifying and executing on continuous improvement activities related to Implementations

Qualifications

• 5+ years of experience in implementation management, solutions, and/or a related role (e.g. professional services) in large, complex enterprises
• Extremely strong Salesforce acumen required, specifically in the areas of administration and configuration (Salesforce Admin Certification is highly desired)
• Demonstrable experience managing large, complex projects with multiple, cross-organization stakeholders
• Proven ability to manage multiple projects simultaneously while juggling challenging customer relationships
• Experience with designing and leading training/enablement activities
• Strong experience with change management approaches/methodologies a significant plus
• Experience with other in-industry companies (e.g., Salesloft, Gong, Groove) a significant plus
• Excellent communication and relationship-building skills
• Knowledge about telephony and computer telephony integration (CTI) in Salesforce is a bonus