Greater Perimeter Chamber

Apparel Production Manager

Reports To: Chief Operating Officer/President | Full-Time | In-Office

The Apparel Production Manager is responsible for leading the apparel decoration department at Vox-Pop-Uli, overseeing embroidery, DTF printing, and heat press production. This is first and foremost a leadership and operations role. The right person for this position is an organized, communicative manager who holds their team accountable, protects the quality and commitments Vox-Pop-Uli makes to its clients, and speaks up when something isn't right. Hands-on apparel experience is a plus but not a requirement. What matters is the ability to lead operators, manage workflow, and ensure every order is completed correctly and on time.

Core Responsibilities

• Production Management
  • Oversee daily operations across all apparel decoration methods: embroidery, DTF, and heat press
  • Manage production scheduling to ensure on-time delivery of all apparel orders
  • Review incoming orders for completeness and accuracy prior to job launch
  • Coordinate with Account Representatives and the traffic/CSM team on order details, timelines, and client expectations
  • Maintain quality control standards across all decoration methods
  • Hold authority to stop production on any job that does not meet quality standards
• Stitch File Management & Embroidery Approval Workflow
  • Serve as the department owner of all embroidery stitch files (.DST and related formats)
  • Manage the end-to-end digitization process: submitting new logos for digitization, coordinating stitch-outs, obtaining client approval, and releasing approved files to production
  • Maintain an organized, accessible stitch file library. Every active file must be named, versioned, and stored according to department standards
  • Manage stitch-out revision cycles (color changes, sizing, placement) and ensure updated approvals are documented before re-entering production
  • Communicate stitch-out status clearly with Account Representatives and flag pending approvals that could impact delivery timelines
• Team Leadership
  • Directly supervise Apparel Specialists (Embroidery, DTF/Heat Press) and any additional apparel department staff
  • Set clear expectations for quality, output, and professional conduct and hold the team to them
  • Ensure finished goods are properly folded, organized, and handed off to fulfillment in good order
  • Foster respectful, collaborative communication across departments including fulfillment and shipping
  • Address performance and conduct issues directly and promptly
  • Conduct regular one-on-ones and facilitate cross-training across decoration methods
  • Onboard new apparel team members and ensure adherence to department SOPs
• Equipment & Inventory
  • Oversee maintenance schedules for commercial embroidery machines, DTF printers, and heat press equipment
  • Coordinate with vendors for supplies, thread, backing materials, transfer films, and blank garments
  • Manage department inventory levels and flag reorder needs proactively
  • Troubleshoot equipment issues and raise repairs as needed
• Process & Systems
  • Develop, document, and maintain SOPs for all apparel production processes
  • Track production metrics including output volume, turnaround time, and error/rework rates
  • Input and manage job details in NetSuite; ensure accurate and timely sales order updates
  • Identify and implement process improvements to increase throughput and reduce waste
  • Collaborate with sales and operations leadership on capacity planning and department growth

Required Qualifications

• 3+ years of experience in a production, operations, or team management role
• Proven ability to lead and hold a team accountable in a fast-paced environment
• Strong organizational skills with the ability to manage multiple jobs simultaneously
• Clear, direct communicator who speaks up when something is off & follows through
• Ability to read and interpret work orders and production specs

Preferred Qualifications

• Hands-on experience in apparel decoration (embroidery, DTF, heat press, or combination)
• Familiarity with NetSuite or similar ERP/production management systems
• Experience building or maintaining production SOPs

Work Environment

• Full-time, in-office position based in Peachtree Corners, GA
• Fast-paced, deadline-driven production environment
• Collaborative setting with frequent interaction across sales, creative, and operations teams

What Success Looks Like (90 Days)

• Apparel department operating on a documented, consistent production schedule
• All direct reports clear on performance expectations and cross-training roadmap
• On-time delivery rate tracking and visible to leadership
• Quality control checkpoints established and enforced across all decoration methods
• Stitch file library organized and approval workflow followed on every job
• Department SOPs reviewed, updated, and in use

Benefits

• Dental insurance
• Health insurance
• Paid time off (15 days plus Holidays)
• Vision insurance

Additional Postings available from Vox-Pop-Uli