Great Lakes Division

Job Title: Entry-Level Customer Support Associate
Location: Grand Rapids, MI (In-Person)
Position Type: Full-Time
About UsThe Great Lakes Division works with American-made equipment and products while delivering reliable service and support to our customers. We are a growing team that values professionalism, strong communication, and helping our team grow through mentorship and advancement opportunities.
Position OverviewWe're hiring a motivated Entry-Level Customer Service Representative to join our team in Grand Rapids. This is a great opportunity for someone looking to start or grow their career in a professional, team-oriented environment. No prior industry experience is required.
What You'll Do
• Assist customers in person and over the phone
• Answer questions and provide helpful information about our product
• Resolve basic customer concerns and ensure a positive experience
• Keep records of customer interactions
• Work collaboratively with team members to support daily operations
What We're Looking For
• Must be 18 or older
• Able to start immediately
• Reliable transportation to our Grand Rapids location
• Professional appearance and strong communication skills
• Team-oriented, dependable, and eager to learn
Preferred (Not Required)
• Experience in customer service, retail, hospitality, or sales
What We Offer
• Full-time schedule (Monday-Friday)
• Competitive entry-level pay + generous bonuses
• Weekend bonus opportunities available
• Supportive team environment
• Clear opportunities for advancement
If you're looking for a stable full-time opportunity with room to grow, we encourage you to apply and join our team at The Great Lakes Division. Our HR team typically reaches out within 24- 48 hrs to schedule an interview.