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60 Great American Insurance Group Director Of Claims Jobs Hiring Near You

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What are the key skills and qualifications needed to thrive as a Director of Claims, and why are they important?

To thrive as a Director of Claims, you need extensive knowledge of insurance claims processes, strong analytical abilities, and typically a bachelor's degree in business, finance, or a related field. Familiarity with claims management software, regulatory compliance systems, and industry certifications like AIC (Associate in Claims) is highly valued. Leadership, strategic decision-making, and excellent communication skills are crucial for managing teams and collaborating with stakeholders. These competencies ensure efficient claims operations, regulatory compliance, and positive outcomes for both clients and the organization.

How does a Director of Claims typically collaborate with other departments to improve claims processing efficiency?

A Director of Claims often works closely with departments such as underwriting, legal, customer service, and IT to streamline claims processes and resolve complex cases efficiently. They may participate in cross-functional meetings to identify bottlenecks, implement new technologies, and ensure compliance with regulations. This collaborative approach helps align organizational goals, improve communication, and ultimately enhance the overall customer experience while reducing operational costs.

What does a Director of Claims do?

A Director of Claims oversees an organization's claims department, managing the process of evaluating, investigating, and resolving insurance claims. They develop and implement policies to ensure fair and efficient handling of claims, supervise claims managers and adjusters, and ensure compliance with regulatory standards. Additionally, they analyze claims trends, manage budgets, and work to minimize fraud and losses for the company. Their leadership helps maintain customer satisfaction and the financial health of the organization.

What is the difference between Director Of Claims vs Claims Manager?

AspectDirector Of ClaimsClaims Manager
ResponsibilitiesOversees entire claims department, develops strategies, manages senior staffManages daily claims operations, supervises claims adjusters, ensures claims processing efficiency
Required CredentialsBachelor's degree, industry certifications (e.g., CPCU, ARM), extensive claims experienceBachelor's degree, claims experience, relevant certifications often preferred
Work EnvironmentExecutive leadership setting, strategic planning, cross-department collaborationOperational setting, direct supervision of claims staff, customer interaction

The main difference between a Director Of Claims and a Claims Manager lies in scope and level of responsibility. The Director focuses on strategic oversight and department leadership, while the Claims Manager handles daily operations and team management. Both roles require relevant industry experience and certifications, but the Director's role is more strategic and senior.

Do workers at Great American Insurance Group get paid breaks?

Yes. Most people get paid breaks.
70% of people say they get paid breaks.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and April 2026.

Does Great American Insurance Group pay people when they’re sick?

Yes. Most people get paid when they’re sick.
85% of people say they would get paid if they were sick but scheduled to work.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and April 2026.

At Great American Insurance Group, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
75% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from Great American Insurance Group affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 20 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at Great American Insurance Group?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 17 people who took the Breakroom Quiz between June 2025 and April 2026.

Do workers at Great American Insurance Group worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to get time off at Great American Insurance Group?

Most people find it easy to get time off.
93% of people report it’s easy to get time off.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Great American Insurance Group managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers at Great American Insurance Group do extra work that they don't get paid for?

Sometimes. Some people do unpaid extra work.
36% of people report that they do extra work that they don’t get paid for.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to take sick days at Great American Insurance Group?

Most people find it easy to take sick days.
96% of people report that it’s easy to take time off if they are sick.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and April 2026.

Is working at Great American Insurance Group good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
90% of people who care for a child or other relative report this is a good place to work.
Based on data from 10 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people at Great American Insurance Group feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at Great American Insurance Group get to take their breaks without interruption?

Most people get breaks without interruption.
91% of people report that they get to take their breaks without interruption.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and April 2026.

Is it stressful to work at Great American Insurance Group?

Some people feel stressed out here.
62% of people say they often feel stressed out at work.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at Great American Insurance Group enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at Great American Insurance Group recommend working with their team?

Most people recommend working with their team.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get enough training when they start at Great American Insurance Group?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get support to advance at Great American Insurance Group?

Most people are given support to advance their career here.
In the last year, 73% of people report being given support to advance their career here.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people think Great American Insurance Group’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
68% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers feel well informed about how Great American Insurance Group is doing?

Most people feel well informed about how the company is doing.
73% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 26 people who took the Breakroom Quiz between January 2025 and April 2026.
What are the most popular jobs at Great American Insurance Group?
What are the most popular categories at Great American Insurance Group?

Sr. Claims Representative / Claims Specialist-Corporate Claims Division

Great American Insurance Group

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Great American Insurance Group rating

8.8

Company rating: 8.8 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

53rd of 258 rated insurance

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
Great American's Corporate Claims Resolution Services (CRS) team receives a variety of claims from numerous Great American Insurance Company divisions involving property, general liability, professional liability, ocean marine, commercial auto, employer's liability, aviation, and employment practices liability. In addition, CRS handles Great American legacy claims.
Great American's culture is built on connection, shared learning, and strong relationships. The Claims Resolution Services team is located in Cincinnati, OH; however, we are willing to consider remote candidates working from home.
Essential Job Functions and Responsibilities
  • Manages an inventory of claims to evaluate compensability/liability.
  • Plans and conducts claim investigations to confirm coverage and to determine liability, compensability and damages.
  • Determines and negotiates appropriate claim settlements/reserves within prescribed authority. May attend arbitrations, mediations, depositions, or trials.
  • Conveys moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
  • Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
  • Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
  • Performs other duties as assigned.

Job Requirements
  • Education: Bachelor's Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
  • Experience: Generally, a minimum of 3-5 years of experience in property and casualty claims handling. Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).
  • Scope of Job/Qualifications: Works within significant limits and authority on assignments of higher technical complexity and coordination. Demonstrates strong analytical, negotiation, and problem-solving skills. Demonstrates knowledge of insurance policies, coverage, and claims handling procedures. Maintains knowledge of industry laws and regulations. Demonstrates ability to organize and prioritize caseloads, ensuring timely resolution of claims. Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations. Proven ability to handle confidential information with discretion.

This job is non-exempt in California and Washington
Business Unit:
Corporate Claims
Benefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.

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