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62 Grande Cheese Customer Service Manager Jobs Hiring Near You

Safe Fleet

Customer Service Manager

Belton, MO · On-site

Description Customer Service Manager ROM Manufacturing Position Summary The Customer Service Manager is responsible for leading and developing the customer service function to deliver exceptional ...

flowcontrol

Customer Service Manager

Minneapolis, MN · On-site

The Customer Service Manager is responsible for leading the daily customer service and inside sales support operations for CRTG's industrial plastics distribution business. This role ensures ...

Moser's

Customer Service Manager

Fulton, MO

$16 - $17/hr

Customer Service Manager - Immediate Opening Location: Moser's Grocery Store - Fulton, MO FLSA Status: Non-exempt Get Paid. Get Perks. Get Ownership. Join a 100% employee-owned company where your ...

TransCore

Customer Service Manager

Auburn, MA · On-site

$90K/yr

Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers ...

Phenom People

Customer Service Manager

Towson, MD

The Client Services Manager will: * Provide superior customer service and quality home care * Focus on managing coordination of client services and emergent scheduling issues * Manage your Client ...

New

IPEX

Customer Service Manager

Lynchburg, VA · On-site

The National Customer Service Manager plays a key role in driving excellence in customer experience in alignment with IPEX's customer intimacy strategy. They lead a high-performing team of regional ...

Blank Label

Customer Service Manager

Boston, MA · On-site

The Role Blank Label is looking for Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client ...

Socket Fiber

Customer Service Manager

Columbia, MO · On-site

A Day in the Life The Customer Service Manager is responsible for leading and developing the customer service team to deliver exceptional customer experience to residential and business fiber ...

Exos

Customer Service Manager

Minneapolis, MN · On-site

$20 - $26/hr

The Customer Service Manager will oversee customer service initiatives that support client satisfaction for fitness and entire JCC programs, services and membership. This person must lead by example ...

Xylem

Customer Service Manager

Morton Grove, IL · On-site

$115K - $130K/yr

The Role We're looking for a strategic, people-focused Customer Service Manager to lead our Customer Service and Application Engineering teams. In this highly visible leadership role, you'll shape ...

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Grande Cheese Jobs Information

Do workers at Grande Cheese Company get paid breaks?

Yes. Most people get paid breaks.
86% of people say they get paid breaks.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and July 2026.

Does Grande Cheese Company pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
54% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and July 2026.

At Grande Cheese Company, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
63% of people say they have to use vacation days when they’re out sick.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Grande Cheese Company affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between June 2025 and July 2026.

Do people get paid time off at Grande Cheese Company?

Most people get paid time off work.
91% of people say they get paid time off.
Based on data from 11 people who took the Breakroom Quiz between June 2025 and July 2026.

Do workers at Grande Cheese Company worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and September 2025.

Do Grande Cheese Company workers get to choose the shifts they work?

Most people get to choose which shifts they work.
71% report that they have enough control over which shifts they work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and September 2025.

How easy is it to get time off at Grande Cheese Company?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and July 2026.

Do Grande Cheese Company managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and September 2025.

Do jobs at Grande Cheese Company spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and September 2025.

How easy is it to take sick days at Grande Cheese Company?

Some people find it hard to take sick days.
44% of people report that it’s hard to take time off if they are sick.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.

Is working at Grande Cheese Company good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
43% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Grande Cheese Company feel treated with respect by their managers?

Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Grande Cheese Company get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and July 2026.

Is it stressful to work at Grande Cheese Company?

Some people feel stressed here.
64% of people say they often feel stressed at work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Grande Cheese Company enjoy their jobs?

Only some people enjoy their job.
44% of people report they don’t enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Grande Cheese Company recommend working with their team?

Only some people recommend working with their team.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get enough training when they start at Grande Cheese Company?

Most people got enough training when they started.
80% of people report they got enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get support to advance at Grande Cheese Company?

Most people are given support to advance their career here.
In the last year, 73% of people report being given support to advance their career here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people think Grande Cheese Company’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and July 2026.

Do workers feel well informed about how Grande Cheese Company is doing?

Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and July 2026.

What other companies are hiring for Customer Service Manager jobs?

What are the most popular jobs at Grande Cheese?

What are the most popular categories at Grande Cheese?

Infographic showing various Customer Service Manager job openings at Grande Cheese in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% Physical, and 6% Remote job distribution.

Customer Service Manager

Safe Fleet

Belton, MO • On-site

Full-time

Re-posted 28 days ago

Job description

Description
Customer Service Manager
ROM Manufacturing
Position Summary
The Customer Service Manager is responsible for leading and developing the customer service function to deliver exceptional support and customer satisfaction across all customer channels. This role oversees daily customer service operations, order management processes, warranty support, and customer communications while partnering closely with sales, operations, engineering, production, shipping, and logistics teams.
The Customer Service Manager will drive continuous improvement initiatives, establish measurable departmental KPIs, strengthen customer relationships, and develop scalable processes that support ROM Manufacturing's operational and growth objectives. This position plays a critical leadership role in enhancing the overall customer experience while improving responsiveness, efficiency, communication, and cross-functional collaboration.
Key Responsibilities
Customer Service Leadership
  • Lead, mentor, and develop the customer service team to ensure high performance, accountability, and professional growth.
  • Establish and lead an inside sales team focused on customer engagement, account growth, quote follow-up, and revenue generation.
  • Establish departmental goals, objectives, and measurable KPIs aligned with company performance targets.
  • Foster a customer-focused culture centered on responsiveness, professionalism, accuracy, and issue resolution.
  • Manage staffing, workload balancing, employee development, coaching, and performance evaluations within the department.
  • Develop and implement standardized customer service processes, policies, and best practices.
  • Monitor departmental performance metrics and identify opportunities for operational improvement and increase customer satisfaction.

Customer & Order Management
  • Oversee customer inquiries, order processing, product support, warranty claims, and issue resolution activities.
  • Ensure accurate and timely order entry, scheduling coordination, shipment communication, and customer follow-up.
  • Review escalated customer concerns and implement corrective actions to improve service performance and customer retention.
  • Support strategic customer accounts and maintain strong long-term customer relationships.
  • Partners with sales and operations teams proactively communicate lead times, production schedules, product availability, and supply chain impacts.
  • Assist with pricing support, quoting coordination, and customer communication related to product changes or delivery expectations.

Systems & Process Improvement
  • Lead continuous improvement initiatives focused on improving customer responsiveness, operational efficiency, order accuracy, and communication effectiveness.
  • Utilize ERP and CRM systems, including Salesforce, to improve customer communication, workflow management, and reporting capabilities.
  • Develop dashboards and reporting tools to monitor departmental KPIs, service trends, and team performance.
  • Identify opportunities to automate or streamline administrative and transactional processes.
  • Support implementation, optimization, and training related to customer service technologies and business systems.

Cross-Functional Collaboration
  • Collaborate with engineering, manufacturing, purchasing, shipping, and quality teams to resolve issues and improve customer outcomes.
  • Participate in strategic planning and operational meetings to align customer service initiatives with company goals.
  • Support product launches, organizational initiatives, and customer communication strategies.
  • Serve as a key liaison between customers and internal departments to ensure alignment and timely resolution of issues.

Key Competencies
  • Leadership & Team Development
  • Customer Relationship Management
  • Sales focused
  • Process Improvement
  • Cross-Functional Collaboration
  • Operational Excellence
  • Communication & Conflict Resolution
  • KPI & Performance Management
  • Problem Solving & Decision Making
  • Change Management

Performance Expectations
  • Improve customer satisfaction and responsiveness metrics.
  • Drive Organic growth through targeted and focused sales KPIs
  • Achieve departmental KPIs related to order accuracy, response time, on-time communication, and issue resolution.
  • Develop scalable customer service processes that support business growth and operational efficiency.
  • Strengthen cross-functional communication and operational alignment.
  • Drive continuous improvement initiatives that enhance customer experience and departmental performance.
  • Build and maintain a high-performing customer service organization focused on accountability and service excellence.

Working Conditions
  • Office-based leadership role within a manufacturing environment.
  • Frequent interaction with customers, sales teams, production personnel, and executive leadership.
  • Occasional travel may be required.
  • Flexibility to support urgent customer and operational needs as required.

NOTE: R.O.M. does not discriminate in hiring or employment on the basis of race, color, religion, gender, marital status, national origin, sexual orientation, age, disability, ancestry veteran status or any other status protected by law.
Requirements
Required
  • Bachelor's degree in business administration, Supply Chain, Operations, or related field, or equivalent experience.
  • 5+ years of customer service, customer support, or order management experience within a manufacturing environment.
  • 2+ years of Inside Sales leadership or supervisory experience.
  • Excellent communication, leadership, organizational, and problem-solving skills.

Proficiency with:
  • Microsoft Office applications
  • Internet-based software applications
  • Order processing software
  • ERP systems such as Infor SyteLine
  • Time, attendance, and payroll processing systems such as Workday

Advanced proficiency with CRM systems, including Salesforce.
Preferred
  • Experience in transportation, manufacturing, commercial vehicle, or engineered product industries.
  • Experience with configurable or engineered-to-order products.
  • Working knowledge of Lean manufacturing and continuous improvement methodologies.
  • Experience utilizing Salesforce and manufacturing ERP platforms for reporting and workflow management.
  • Experience managing warranty processes and customer performance metrics.

Apply