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At Vicar's Landing, first impressions matter-and our Main Desk Lead Receptionist/Dispatcher helps set the tone for the exceptional experience our residents, visitors, and team members enjoy every day.
In this unique role, you'll serve as the central hub of communication for our Security and Transportation departments, coordinating transportation requests, supporting security operations, and providing outstanding customer service. Whether you're helping a resident schedule a ride, dispatching a driver, responding to an urgent situation, or greeting a visitor with a smile, you'll play an important part in keeping our campus running smoothly.
If you're organized, customer-focused, and thrive in a fast-paced environment where no two days are alike, we'd love to meet you!
What You'll Do
Front Desk & Member Services

• Serve as the primary point of contact for residents, visitors, team members, and vendors
• Greet guests and members in a warm, professional, and welcoming manner
• Answer, screen, and route incoming phone calls and radio communications
• Assist residents with transportation requests, community information, and general inquiries
• Maintain visitor access procedures and support front desk security protocols
• Monitor emergency communication systems and respond appropriately when needed
• Maintain a professional, organized, and welcoming reception area

Transportation Coordination & Dispatch

• Coordinate and dispatch transportation services, golf cart rides, and community vehicle requests
• Schedule bus trips, airport transportation, appointments, and resident outings
• Monitor vehicle availability and driver assignments to ensure efficient service
• Communicate schedule updates, route changes, and special transportation needs
• Track field personnel and service requests while maintaining real-time operational awareness

Security & Emergency Response Support

• Monitor alarm systems, communication systems, and emergency notification platforms
• Dispatch security personnel and coordinate responses when needed
• Assist with emergency communications and notifications during urgent situations
• Escalate critical incidents and emergencies to appropriate leadership teams
• Support efforts to maintain a safe and secure environment for residents and staff

Administrative Support

• Maintain transportation schedules, security logs, and operational records
• Create work orders and service requests as needed
• Keep member and employee contact information current and accurate
• Assist with timekeeping, reporting, and compliance documentation
• Issue key fobs, RFID devices, and other access credentials accurately
• Maintain confidentiality of resident, employee, and operational information

• You genuinely enjoy helping people and providing exceptional customer service
• You remain calm and professional during busy or high-priority situations
• You're highly organized and can manage multiple tasks at once
• You communicate clearly and confidently with residents, team members, and leadership
• You enjoy problem-solving and finding solutions quickly
• You thrive in an environment where every day brings something different

Skills You Need
Must Have Skills

• High school diploma or GED
• Strong customer service and communication skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proficiency with computers, Microsoft Office, phones, radios, and scheduling systems
• Strong organizational skills and attention to detail
• Ability to maintain confidentiality and professionalism
• Ability to follow established procedures and emergency protocols

Nice to Have Skills

• Previous receptionist, dispatcher, transportation coordinator, or security operations experience
• Experience working in senior living, hospitality, healthcare, or customer service environments
• Familiarity with dispatch software, GPS tracking systems, or scheduling platforms
• Experience handling multiple phone lines and high call volumes
• Knowledge of security operations or emergency response procedures

How You'll Grow Here
In your first 12-24 months, you'll have opportunities to:

• Develop expertise in transportation logistics and operational coordination
• Build relationships with residents, families, and team members throughout the community
• Learn security dispatch and emergency communication procedures
• Expand your administrative and customer service skills
• Explore advancement opportunities within Security, Transportation, or Community Operations

Compensation & Benefits
Competitive Pay - Based on experience and qualifications
Additional Perks at Vicar's Landing

• Holiday bonus opportunities
• Scholarship and career development programs
• Free daily meals
• Employee recognition programs
• Supportive leadership team
• Opportunities for internal growth and advancement

Benefits Snapshot

• Health, dental, and vision coverage
• Retirement savings plan
• Paid time off
• Employee wellness resources
• A welcoming culture built on teamwork, service, and respect

Why Vicar's Landing?
At Vicar's Landing, we're more than a workplace-we're a community. Every team member contributes to creating an exceptional experience for our residents, and our Main Desk Lead Receptionist/Dispatchers are at the center of it all.
You'll have the opportunity to build meaningful relationships, solve problems, support residents, and help keep our campus safe and connected. Your work will make a difference every day, and you'll be part of a team that values professionalism, collaboration, and service excellence.
If you're looking for a role where you can stay engaged, help others, and be an important part of a thriving senior living community, we'd love to welcome you to Vicar's Landing!