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About You 

You are a strategic, performance driven leader who has scaled omnichannel brands, has deep experience working with 3PLs, contract manufacturers, and global supply chains. You are energized by building highperforming teams that balance creativity with operational rigor. You excel at tackling problems, driving continuous improvement and working cross functionally to fuel growth.

About The Role

The SVP, Operations leads the company's Operations function, driving the development and execution of the operational strategy to deliver strong performance and scalable growth. This role oversees Goop's endtoend supply chain, production, fulfillment, logistics, and overall operational performance across verticals. This role may also have initial oversight over the company's product development function on an interim basis. Key responsibilities include shaping and executing the operational strategy, managing supply chain execution, driving efficient fulfillment across all channels, and owning COGS and ops-driven financial results.

Responsibilities include:

Operations Leadership

• Build and execute a longterm operational strategy that aligns with company growth goals, supports new product launches, and enables efficient omnichannel distribution
• Build, lead and mentor a high-performing team
• Establish a culture of accountability, excellence, and continuous improvement

Supply Chain & Production

• Oversee all sourcing, procurement, and production activities with comanufacturers & suppliers, ensuring quality, performance, and ontime delivery.
• Own supplier strategy, negotiation, and relationships, including risk mitigation and contingency planning.
• Pursue continuous margin improvement opportunities, lead time reduction and quality improvement initiatives
• Ensure compliance with product safety, quality, and regulatory guidelines

Logistics & Fulfillment

• Manage all aspects of 3PL partnerships, including contract negotiation, SLA adherence, KPI reporting, cost management and continuous improvement initiatives
• Ensure worldclass fulfillment and customer experience across DTC, wholesale, and retail distribution channels
• Oversee inbound and outbound logistics, including freight, customs, and transportation carrier performance
• Optimize transportation costs, delivery speed, and service levels.

Cross-Functional Collaboration

• Work closely with the executive team to support operational readiness for company milestones and revenue goals.
• Collaborate with cross-functional counterparts to enable seamless launch of new products
• Support the enterprise-wide performance and optimization of Goop's ERP by partnering on system & process optimization, troubleshooting and training & documentation in collaboration with the Finance and Technology teams

Financial Performance

• Drive financial performance by managing P&L, cost-reduction initiatives, and operational KPIs
• Own COGS management, driving initiatives that improve margin while maintaining quality and brand experience
• Partner with Finance to develop accurate forecasts, budgets, demand planning models, and inventory strategies

Qualifications & Experience

• Experience: 15+ years of progressive experience in supply chain, logistics, or operations management, preferably within the beauty, skincare, personal care, fashion and/or luxury CPG industries. Demonstrated experience managing operations and performance with 3PL partners to ensure service-level compliance, efficiency and cost optimization.
• Leadership: Minimum of 5+ years in a senior leadership role, with a proven track record of leading teams and driving cross-functionally influence
• Technical Skills: Strong experience with ERP systems, advanced planning systems, and data and analytics platforms
• Education: Bachelor's or Master's degree in Supply Chain, Operations Management, Business, or a related field.
• Skills: Strong analytical capabilities, financial acumen (COGS, P&L), and experience with , DTC, wholesale and retail distribution. 

FAQ 

• Compensation: $275,000 - $300,000 DOE. This is a full-time, exempt role. The actual base salary will depend on numerous factors such as: experience, training, knowledge and skills, and if the location of the job changes.
• Benefits: Generous health benefits package, fertility benefits and paid parental leave. 
• Perks: "goopcation" paid company summer break, generous goop discounts, special offers with brand partners, access to custom lifestyle resources and events, and a beautiful workspace in Santa Monica   
• Work Philosophy: At goop we believe that creativity, innovation and camaraderie are essential to our business, our culture and our employee's growth and development. With our Hybrid Work Policy, we are committed to promoting collaboration, productivity and employee well-being by maximizing the benefits of both in-person and remote work. We are in office Tuesdays and Thursdays at our Santa Monica office.