Golf 365

The Golf Attendant/Starter provides assistance with golf bags for all golfers in a friendly, courteous and polite manner in accordance with the Company’s Core Standards, Customer Service & Job Standards. Assists golfers to assigned carts; Assists golfers with loading and unloading of golf bags; Performs starter duties at starter’s desk to maintain golfer’s tee times on a timely basis; Collects range balls with an electric cart equipped with ball rollers and baskets; Cleans golf clubs and shoes; Issues and performs inventory of rental golf sets; Shuttles golf carts from cart storage room to staging area and returns same upon completion of play; Cleans, washes and polishes golf carts and re-charges golf carts on daily basis, etc. This position Receives immediate working directions from the Guest Services Supervisor, Pro Shop Supervisor and/or Lead Golf Attendant. Also receive directions from the Golf Operations Managers and Head Golf Professionals. In the absence of a Manager-on-Duty, may also receive direction from the Pro Shop Staff. 

Primary Duties/Responsibilities: 

• Greets arriving and departing golfers in a friendly, courteous and polite manner.
• Provides guests and visitors with premium level customer service, courtesy, friendliness and enthusiasm expected from a world-class resort in accordance with Company’s Core Standards and Customer Service Standards handbook. 
• Assists golfers with the loading and unloading of golf bags from golf carts. Assists golfers to designated golf carts and instructs golfers on the safe and proper operation of golf carts.
• Operates a golf cart, assists golfers with unloading and carrying of golf bags from vehicles, shuttles golfers with golf bags from parking lot to cart staging area.
• Performs starter duties at the pro shop’s starter desk and ensures that golfer’s tee times are maintained on a timely basis. 
• Issues/receives rental equipment as directed by Pro Shop personnel.   Performs inventory of rentals ensuring that all rental equipment is returned to proper numbered slot in club storage room.
• Issues range balls and collects the range balls with electric cart and ball picker (if applicable). 
• Thoroughly cleans golf clubs and golf shoes. 
• Shuttles carts to and from cart storage room and re-charges batteries after use.
• Performs cart maintenance duties such as cleaning, washing, polishing of golf carts and re-charging of carts for daily use and keeping cart cleaning area clean which includes emptying trash containers.
• Monitors calls from Player’s Assistants (course Marshals) and Pro shop Staff concerning cart trouble and replaces problem carts by towing out a replacement cart or performing what is required and necessary to ensure guest servicing.  
• Observes all Company house rules and regulations, including but not limited to safety regulations, following safe practices in the performance of assigned tasks and practices good housekeeping in assigned work areas. 

Other Duties/Responsibilities: 

• Refills and issues sand bottles to golfers for divot repair.
• Cleans and maintains club storage room.
• Other duties as necessary or as assigned. 

Qualifications/Skills:

• Good to excellent communication and public contact skills.
• Previous experience in customer services.
• Some golf knowledge helpful.
• Valid driver’s license and clean traffic abstract.

Physical Requirements/Environment:

Regularly and continuously requires standing, walking, bending, twisting, reaching, handling,  lifting & carrying up to 50 lbs. (golf bags, etc.), servicing and meeting needs of guests;  Regularly and frequently requires eye-hand-foot coordination, operation a golf cart (sometimes on uneven terrain), listening/talking to guests   and co-workers, operating a two-way radio, swinging body motions when  cleaning and washing golf carts, working outdoors with exposure to heat, sunlight, humid conditions. 

Frequently requires walking/climbing stairs carrying full set of golf clubs, walking/climbing up/down cart ramps to shuttle carts from staging area to cart storage area, lifting/carrying baskets full of golf balls, lifting/carrying trash bags for disposal, pushing/pulling barrels full of golf balls, etc. 

Occasionally requires reading, writing, sitting, sweeping motions, exposure to wind, dust, dirt, golf balls in play, wet and other environmental conditions associated with working at a golf course and outdoors. 

Regular, consistent attendance and punctuality are considered essential job requirements of every job in this department and the Company to maintain daily operating efficiency and levels of production. 

Visual capabilities required: good to excellent vision, depth perception, wide field of vision and color vision.

Job experiences approximately 6½ hours outdoors and 1½ hours indoors.

Tools, Equipment, and Materials:

Golfcart, Cushman utility cart, towel, broom, scrub brush, golf bags, golf clubs, golf shoes, coolers, two-way radio (or headsets), range ball picker, tow bar tools, golf cart batteries, GPS, etc. 

Towels, golf balls, score cards, guest survey cards, tees, ball markers, pencils, polish, brush, rain gear, sand bottles, ice, water bottles, etc.