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Home Guardian - Account Manager

Go-Forth Home Services

Charlotte, NC • On-site

$40K - $60K/yr

Full-time

Posted 19 days ago

Job description

This position is demanding, involving hands-on service and sales in challenging environments-we'll train you in-house, no prior experience needed. But let's be real: you'll be crawling through dirty, cramped crawlspaces filled with bugs, dust, and who knows what else. You'll work outside in all weather-pouring rain, freezing snow, or scorching hot days that leave you drenched in sweat. This isn't a desk job; it's physically tough and often uncomfortable. Ideal candidates thrive on challenges, embrace discomfort as a path to growth, and are eager to push their limits. You'll need to build rapport with clients, work independently or in teams, make smart decisions under pressure, and stay motivated even when the going gets rough. A key part of the role is sales: you must actively offer service add-ons, upsell additional treatments, and even do door-to-door (D2D) prospecting to grow the business. Expect long hours-this isn't a 9-to-5 with great work-life balance; it requires serious dedication, self-motivation, and a commitment to constant improvement. If you're the type who wants to level up personally and professionally while facing real-world grit, this could be for you. We got you - Go-Forth: Your home's guardian.
First and foremost, your core values should align with ours:
  • Give A Crap - Delight others by owning your role and saying yes. Take pride in how you appear & act & every other detail of the job. Be on time, attentive, & enthusiastic. Act as if the buck stops with you on every aspect of the job.
  • Dig With a Flashlight - Lead with Curiosity. Don't guess. Look. Don't assume. Test. Stay curious enough to change your mind. Understand the cause of the fire before you grab the hose.
  • Fight For Simplicity - Keep it simple & consistent. Focus on how things should be done every time.
  • Face It, Fix It - Confront challenges directly and address issues head-on. A bias for action and powerful conversations drive our progress. It's about getting it right rather than being right.
  • GROW! Fast. - Two things are guaranteed: things will change. And they'll change quickly. So we grow fast. As people. As a team. As a business. Learn quickly. Adapt quickly. Improve constantly. We happen TO the world.

KEY RESULT AREAS
  • Greet customers following Go-Forth standards for customer service.
  • Treat residential and commercial properties for common pests following all Go-Forth and state-required procedures.
  • Remove webs from premises; apply granules around the perimeter of the property.
  • Mix and apply pest control chemicals in compliance with label instructions and applicable state regulations.
  • Educate customers on pest prevention strategies and proper home maintenance practices.
  • Quote customers for termite prevention services and active termite services when termite activity is detected.
  • Request customer service reviews from satisfied customers.
  • Work within an assigned territory, completing multiple services per day (typically 14-20 locations).
  • Document all service details accurately in the CRM system (FieldRoutes).
  • Operate a company vehicle to travel between customer locations daily, adhering to all traffic laws, Go-Forth vehicle use policies, and applicable state regulations.

OTHER DUTIES
  • Identify opportunities to sell additional company services and products.
  • Maintain company equipment and follow all safety protocols for handling chemicals and tools.
  • Additional responsibilities as assigned.

REQUIRED
  • Comfortable working outdoors, under houses, and in confined or tight spaces.
  • Must be responsible, self-motivated, and dedicated to delivering quality work.
  • Strong communication and customer service skills.
  • Ability to thrive in a coaching and feedback-driven environment.
  • Ability to work Monday through Saturday; overtime eligibility applicable.
  • Reasonable commute to service region or willingness to relocate before start date required.
  • Valid driver's license required.
  • Must maintain a driving record that meets Go-Forth's motor vehicle record (MVR) standards throughout employment.
  • Must be 21 years of age or older to operate a company vehicle, in accordance with company insurance requirements.

PREFERRED
  • High school diploma or GED preferred.
  • No prior pest control experience required-full in-house training provided.
  • State pesticide applicator license will be required upon or shortly after hire (company-supported).

PHYSICAL DEMANDS
  • Frequently lift, carry, and maneuver equipment and materials weighing up to 50 lbs.; occasionally lift up to 75 lbs. with assistance.
  • Stand, walk, and move continuously throughout the workday, including on uneven terrain, gravel, asphalt, and natural surfaces.
  • Bend, stoop, squat, kneel, and crouch repeatedly to perform inspections and treatments close to the ground.
  • Crawl and maneuver in tight, confined spaces including crawl spaces, attics, and below-grade areas, and remain in these positions for extended periods.
  • Reach overhead and at or below shoulder level to access equipment, structures, and treatment areas.
  • Climb and descend ladders safely within the manufacturer's weight capacity.
  • Operate a motor vehicle for extended periods throughout the workday.
  • Load and unload equipment from a company vehicle at each job site.
  • Carry handheld and backpack equipment (ranging from 10-40 lbs.) for sustained periods during service.
  • Perform repetitive hand and wrist motions, including gripping tools, sprayers, and equipment.

WORK ENVIRONMENT
  • Work is performed primarily outdoors and in residential or commercial properties, including interiors, attics, crawl spaces, rooftops, and mechanical rooms.
  • Regularly exposed to outdoor weather conditions including extreme heat, cold, rain, humidity, and high winds; work continues in most weather conditions.
  • May be exposed to pesticides, chemicals, fumes, dust, and biological matter; appropriate personal protective equipment (PPE) is required and provided.
  • Required to wear PPE including respirators, gloves, safety glasses or goggles, protective suits, and steel-toed footwear as conditions dictate.
  • May be exposed to insects, rodents, wildlife, and other pests in the normal course of work.
  • Work in mechanically and structurally varied environments, including tight crawl spaces, hot attics, and elevated areas that may require use of fall protection.
  • Noise levels may require hearing protection in certain settings.
  • This is physically demanding work involving repetitive motion, sustained exertion, and variable environmental conditions; physical endurance and fitness are essential to safe and effective job performance.

LOCATION
Go-Forth Pest Control offers services throughout regions of North Carolina, South Carolina, Virginia, Tennessee, Georgia, and Texas. The main office is located in Charlotte, NC. Reasonable commute or planning to relocate before starting work is required.
We got you - Go-Forth: Your home's guardian.
The pay range for this role is:
40,000 - 60,000 USD per year (Charlotte, NC)

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