Global Faces Direct

Job Summary

Outbound Sales Manager

Global Faces Direct

Full-time

In-Office | Toronto, ON, Canada

ROLE PROFILE

The Outbound Sales Manager will provide mature strategic leadership to a high-performing team focused on acquiring new monthly donors, driving business growth, and maintaining client satisfaction.

This role is responsible for the successful end-to-end execution of new fundraising program launches, from concept through delivery, while fostering a culture of accountability, collaboration, and continuous improvement. The Manager will ensure programs are delivered effectively and consistently meet or exceed acquisition targets through data-driven decision-making and ongoing campaign refinement.

Key Responsibilities:

· Strong leadership capabilities

· Experience in sales coaching and mentoring

· Ability to operate effectively in a fast-paced, team environment with a strong drive for results

· Exceptional business acumen and communication skills and influence a “win as a team” mindset. Furthermore, you will:

Team Leadership & Performance Management

• Lead, coach, and develop a team of fundraising specialists to consistently meet and exceed monthly donation goals

• Conduct regular team meetings and structured 1:1 coaching sessions focused on performance, skill development, and growth

• Proactively address performance or team dynamic challenges, escalating concerns when required.

Campaign & Script Management

• Own the execution of new campaign launches, ensuring system readiness, effective training rollouts, and real-time performance monitoring

• Lead the creation, testing, and ongoing optimization of call scripts for new charities and program launches

• Refine messaging to align with brand guidelines while maximizing donor engagement, clarity, and compliance

Operational Oversight & Quality

• Monitor KPIs, including conversion rates, revenue performance, dialing efficiency, and donor verification results

• Optimize dialer strategies, segmentation, frequency, and list performance to improve contact and conversion rates

• Oversee recontact and reprocessing workflows for unverified monthly donations to improve long-term donor retention.

WHAT YOU BRING TO THE ROLE

Your Experience and Training:

• 2-5 years of experience in sales, fundraising, or contact-center operations with accountability for revenue and performance targets

• Experience working in a performance-driven, KPI-focused environment

• Experience working in a contact center is desirable.

• Demonstrated success launching and optimizing sales or fundraising campaigns

• University or College education, with a focus in Business Management or a combination of education and relevant business experience

• Facilitation experience is an asset.

Your Knowledge, Skills & Abilities:

• Strong leadership and coaching skills with the ability to motivate and develop high-performing teams

• Data-driven mindset with the ability to analyze performance metrics and translate insights into action

• Excellent verbal communication skills with the ability to influence, engage, and align stakeholders

• Confident decision-maker who can proactively address challenges and drive solutions

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

• Collaborative leadership style with a commitment to accountability, continuous improvement, and results

Your Technical skills

• Strong proficiency with performance dashboards, KPIs, and reporting tools

• Experience working with dialer systems, CRM platforms, and shared documentation tools

• High level of comfort leveraging data to inform coaching, optimization, and strategy

• Data-driven mindset with the ability to analyze performance metrics and translate insights into action

WHAT WE OFFER YOU

• Flexible work environment

• A competitive pay rate and generous bonus opportunity

• 100% Employer Paid benefit premium for eligible staff (including health, dental, vision care, wellness and paramedical services)

• Company wide Socials & Milestones Celebrations

• Paid Sick Days and Employee Assistance Programs, including premium mental health resources

• Group auto & home Insurance deep discounts through The Cooperators.

• Access to Employee Discounts to 1000+ stores through Perkopolis

• Internal advancement opportunities and role development pathways

• An open, inclusive and diverse working environment

ADDITIONAL INFORMATION

• Flexibility in work schedule to meet the needs of the business. Flexibility with evening hours may be required.

• Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check.

• Candidates must be legally entitled to work in Canada at the time of their application.

This is a job posting for an existing vacancy.