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Summary

Oversees the daily operations of Adult Day Centers, ensuring quality services, safe environments, and positive outcomes for participants. Leads and supports staff, manages program resources, and ensures compliance with all funding, regulatory, and accreditation requirements, including Area Agency on Aging, ODA, DODD, VA, OhioHCP, and CARF standards. Build relationships with community partners, referral sources, and families to promote and expand services. Serves as a primary point of contact for referrals and families while ensuring programs support the organization's mission and strategic goals.

Essential Duties & Responsibilities

1. Lead the day-to-day operations of Adult Day Services programs to ensure quality, safety, and participant satisfaction.
2. Recruit, hire, train, supervise, coach, and evaluate program staff.
3. Address employee performance concerns and administer corrective action in accordance with agency policies.
4. Foster a culture of dignity, respect, inclusion, and ethical conduct for participants and staff.
5. Ensure appropriate staffing levels and participant-to-staff ratios in compliance with funder requirements.
6. Oversee the development and delivery of meaningful, person-centered, culturally diverse programming.
7. Ensure participant health, safety, security, and well-being, including reporting concerns of abuse, neglect, or exploitation.
8. Maintain accurate participant records, care plans, documentation, billing, and case management data.
9. Monitor program outcomes, enrollment, census goals, and service utilization to meet budget and operational targets.
10. Assist in the development, management, and monitoring of program budgets and resources.
11. Ensure compliance with all funding, regulatory, and accreditation requirements, including Area Agency on Aging (AAA), ODA, DODD, VA, OhioHCP, HIPAA, Medicaid, and CARF standards.
12. Maintain readiness for audits, reviews, surveys, and accreditation activities.
13. Develop, implement, review, and update program policies, procedures, and participant handbooks.
14. Ensure timely and accurate completion of required reports, statistical data, and quality assurance documentation.
15. Conduct regular site visits to ensure compliance with safety, operational, transportation, medication, and facility standards.
16. Identify staff training needs and ensure completion of all required certifications and ongoing professional development.
17. Facilitate regular staff meetings and other program meetings as needed.
18. Partner with internal departments to support reporting, grant requirements, quality initiatives, and strategic objectives.
19. Build and maintain relationships with referral sources, healthcare providers, community organizations, and key stakeholders.
20. Promote and market Adult Day Services to increase community awareness, enrollment, and program growth.
21. Serve as the primary contact for referrals, participants, families, and community partners.
22. Contribute to strategic planning, program development, and implementation of special projects.
23. Perform other duties as assigned.

Supervisory Responsibilities

Directly supervises personnel within Senior Services as assigned by the Director of Senior Services. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensures individual and departmental goals are met. Completes performance evaluations annually.

Education Requirements

Bachelor's Degree in Rehabilitation, Psychology, Sociology, Education, or related social services field or minimum 7 years of experience in a similar position.

Experience Requirements

Experience in Community Based services, long-term care and/or Adult Day Services preferred. Knowledge and experience in providing person-centered care and ability to supervise professional and certified staff. Applicant must have at least five years’ experience in Supervision.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider.
• Ability to have reliable transportation as a means of transporting assigned referrals to job interviews in the community, attend meetings, etc.
• Ability to pass a criminal background check.
• Ability to pass random drug screenings.

Skills & Abilities

1. Adept at collaborating with internal and external resources to achieve goals
2. Ability to analyze and interpret information and to develop recommendations
3. Ability to work in a fast-paced, collaborative environment and able to quickly shift priorities while meeting all deadlines
4. Strong interpersonal skills
5. Must be detail-oriented and have strong organizational skills
6. Ability to create and manage budgets and be a good steward of Agency resources
7. Ability to respond to common inquiries or complaints from caregivers, customers, regulatory agencies, or members of the business community.
8. Ability to effectively present information to management and/or public groups.
9. Ability to define problems, collect data, establish facts and draw valid conclusions.
10. Good communication and written skills are essential.
11. Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, and Teams.
12. Strong computer skills, including the ability to utilize electronic health records, case management systems, databases, reporting tools, and other technology platforms required to support program operations.
13. Ability to develop, facilitate, and support staff training initiatives, ensuring staff receive required training and maintain compliance with agency, funder, regulatory, and accreditation requirements.
14. Uncompromising ethics and integrity
15. Belief in the mission of GESMV

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The ability to regularly stand, walk, use of hands to finger, handle, or operate objects, tools, or controls
• The occasional ability to climb, balance, stoop, kneel, crouch, or crawl, and smell.
• The ability to regularly lift and/or move up to 10 pounds.
• The ability to frequently lift and/or move up to 25 pounds.
• The ability to occasionally lift and/or move up to 50 pounds.
• The ability of close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The employee works in outside weather conditions and is occasionally exposed to risk of electrical shock