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Geospatial And Cloud Analytics

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Help Desk Tier I

Geospatial And Cloud Analytics Inc

Stafford, VA • On-site

$42K/yr

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago

Job description

GCA is looking for a Help Desk Support Specialist with excellent customer service to support an onsite, client-facing IT service center. The ideal candidate will have experience in applying best practices to an enterprise-level, service delivery IT environment with a proven track record of meeting or exceeding contractual service level agreements. 
Position Description:
  • Initiate and resolves service request/problem incidents
  • Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
  • Route calls to product line specialists, application, or system support specialists
  • Maintains and updates records and tracking databases
  • Alerts management to recurring problems and patterns of problems
  • Works with system administrators and developers to ensure services/incidents are completed
  • Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Basic Qualifications:
  • HS Diploma
  • MINIMUM two (2) years of IT support experience
  • Active Directory experience (Preferred)
  • Requires active DoD 8570 - IAT Level II (e.g., GSEC, Security+ CE, SSCP, or CCNA-Security)
  • Active Secret clearance is required to start; TOP SECRET (Preferred)
    • MUST be eligible to obtain a TOP SECRET (TS) Sensitive Compartmented Information (SCI)
  • Requires prior IT helpdesk (i.e., Tier 1 or 2) experience
GCA is an 8a, Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees, including but not limited to:
  • Competitive Compensation
  • Health and Wellness benefits through Anthem Blue Cross Blue Shield
  • 401k Retirement Plan
  • Paid Time Off (PTO), starting at 120 hours/year
  • Ten (10) paid Federal holidays
Job Type: Full-time, Contract
Schedule:
  • 8-hour shift (not including meal breaks)
  • Monday through Friday
Experience:
  • Help desk: Minimum 1 year (Required)
License/Certification(s):
  • CompTIA Security+ (Required)
Security clearance:
  • Must be US citizen and suitability to obtain a government-sponsored clearance
  • Active Secret clearance (Preferred)
Work Location: 
  • Stafford, VA: 100% onsite, In-person