IT Deskside Support Engineer Location: Chicago IL, (100% Onsite) Duration: 6 Months CTH The candidate should be willing to work out of the Client's office in downtown Chicago (100% onsite) Near Navy ...
Georgia IT
60 jobs near Atlanta, GA
IT Deskside Support Engineer Location: Chicago IL, (100% Onsite) Duration: 6 Months CTH The candidate should be willing to work out of the Client's office in downtown Chicago (100% onsite) Near Navy ...
IT PeopleSoft Administrator / PeopleSoft Infrastructure Support - Whitehouse station, NJ.
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IT PeopleSoft Administrator / PeopleSoft Infrastructure support Location: Whitehouse station, NJ. Hybrid - 3 days onsite - 2 days WFH Duration: 6 months CTH Responsibilities: • Support the ...
IT PeopleSoft Administrator / PeopleSoft Infrastructure Support - Whitehouse station, NJ.
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IT PeopleSoft Administrator / PeopleSoft Infrastructure support Location: Whitehouse station, NJ. Hybrid - 3 days onsite - 2 days WFH Duration: 6 months CTH Responsibilities: • Support the ...
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$70.25 - $90.50/hr
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$70.25 - $90.50/hr
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Job description
Role: IT Deskside Support Engineer
Location: Chicago IL, (100% Onsite)
Duration: 6 Months CTH
The candidate should be willing to work out of the Client's office in downtown Chicago (100% onsite) Near Navy Pier
US Citizen or Permanent Resident only.
Responsibilities:
Experience:
Qualifications:
Location: Chicago IL, (100% Onsite)
Duration: 6 Months CTH
The candidate should be willing to work out of the Client's office in downtown Chicago (100% onsite) Near Navy Pier
US Citizen or Permanent Resident only.
Responsibilities:
- Provide 2nd level escalation support to the Tier-1 Service Desk.
- Provide remote and on-site troubleshooting for hardware and software support.
- Intake, log, and resolve ServiceNow support tickets and provide desk-side support to the Client's staff
- Install, monitor, troubleshoot, replace, and support, desktop infrastructure, end user equipment (terminals, printers/printer consumables, mobile devices, scanners, VOIP phones etc.), local and wide area networks, data storage systems, Active Directory, and other third-party software.
- Document Incidents and Service Requests with detailed break-fix steps and resolution in ticket tracking system (ServiceNow).
- Document, update, and close tickets according to defined service level agreement (SLA) requirements.
- Work with VIP users and knowledge workers, providing high quality professional service at all times.
- Provide assistance and participate on new project(s) testing and deployment/delivery.
- Work with vendors as it pertains to software and hardware troubleshooting, repair, replacement.
Experience:
- Minimum 3-4 years of experience working on deskside support services.
- Proficient with Active Directory know what an OU is and how to manage machine accounts and user accounts (add/delete/update).
- Proficient with WIN 10 and VPN (Cisco Any Connect).
- Proficient in MAC support, MAC/OS (MAC Setup, Troubleshooting).
- Experience in Outlook setup and troubleshooting; Office 2016/Office 2019/O365 end user support; computer back-ups
- Experience in Printer setup and troubleshooting.
- Some experience in Network monitoring able to troubleshoot network related outages, connectivity, able to troubleshoot WIFI related issues.
- Knowledge of DHCP, TCP/IP Protocols, Ping, LAN Connection related issues, patch cabling, Windows Security (Share Permissions).
- Some experience in telephony (such as Avaya IP Office, Avaya IX Workplace, Avaya Agent Desktop) setup and troubleshooting.
- Knowledge of ITIL processes (Incident/Service Request/Problem/Change Management)
- Familiarity with remote tools such as MS Configuration Manager, other remote tools (LogMeIn) for troubleshooting.
- Ability to work in a fast-paced environment, multitask, and communicate effectively directly with the users.
Qualifications:
- Associate or College education preferred.
- Relevant certifications are a plus (CompTIA, ITIL etc.)
- Excellent verbal and written communication skills, phone etiquette, customer focused and service oriented, security minded, able to multi-task.
About Georgia IT
Sourced by ZipRecruiter
A PROFESSIONAL SERVICES ORGANIZATION WITH A VISION OF DELIVERING SIMPLE AFFORDABLE, SUSTAINABLE SOLUTIONS FOR COMPLEX PROBLEMS WITH INTEGRITY. OUR GOAL IS TO ACHIEVE ALL THIS IN A COLLABRATIVE APPROACH WITH ALL PARTIES INVOLVED IN DELIVERING SOLUTIONS/PRODUCTS.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Alpharetta, GA, US
Year founded
2007