Generator Specialist

Power Generation Field Service Technician

Description

Technical specialist and primary customer support contact to diagnose and execute complex repairs on generators and components at the customer’s site

Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site

Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field

Escalates unresolved issues to the Service Manager

Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans and parts lists

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens

Completes training in line with skill and business requirements

Maintains service vehicle and tools for cleanliness and proper operation

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

Qualifications & Skills

Ability to train Service Personnel to develop their diagnostic skills

Able to identify opportunities for work process improvements and recommend appropriate action

Able to develop and maintain productive working relationships

Ability to prepare reports providing feedback on service interventions

Ability to identify and resolve engine system failures relating to and impacted by component failure

Ability to guide / coach other service technicians (including customer and/or dealer technicians) through complex service interventions and diagnostic issues

Can resolve complex technical problems

Ability to identify and up-sell further service and repair opportunities

Education, Licenses, Certifications

High School Diploma/GED or relevant experience to the position

Apprentice Certified Power Generation/ Electrical Technician (Preferred)

Vocational diploma from relevant technical institution

Valid driver’s license

Experience

Significant field service work experience

Desired level of experience - 3 years preferred

Expert level knowledge of and/or experience with power generation products

High Voltage / Low Voltage experience

Customer service experience

Experience providing technical advice and coaching to more junior technicians (preferred)

Candidate must have power gen experience both commercial and residential, must be able to use computer programs for diagnosis and be efficient in Microsoft programs. Must have an outgoing personality and be able to sell themselves and our services.

Generator Specialist Inc. will provide competitive wage based on skills and experience, military experience is a plus, 401K, vacation, paid holidays, uniforms, medical insurance and bonus based on performance. Full or part time. Please apply with cover letter to Generator Service Technician via email to acpower@roadrunner.com or mail to: Generator Specialist, 12038 Woodworth Rd., North Lima, OH 44452

generatorspecialist.com